News

Hat Trick for M&D Care Catering team!

Our fantastic team at Ynystawe Specialist Residential Service achieved a 5* food hygiene rating today (Tuesday 14th March), after an unexpected inspection from the Food Standards Agency.

This achievements marks a hat trick for our catering team, who only last month gained a 5* rating for our Tegfan service. Both services join Ty Hiraeth in being 5* food hygiene rated services. 

The visit inspects varies aspects of food hygiene within the service, including the handling, storage and preparation of food, cleanliness of the facilities and the management of food safety. The 5* rating is the highest rating given by the Food Standards Agency, and is a huge complement to the expectational work carried out by our catering team.

I'm thrilled to have been able to help Ynystawe achieve a 5* food hygiene rating, a massive well done to the team, and a special congratulations to the Ynystawe team, who are always extremely conscientious when it comes to compliance and food safety. A massive congratulations to all!”

Rhys Griffiths, Head of Catering

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Level 5 Achievements for Chris!

Congratulations Chris!

Congratulations to Chris Carmichael, our PBM Trainer, on achieving his Positive Behaviour Support Level 5 Qualification.

 

Chris started with us in 2020, and since then has sought out professional development opportunities, using his knowledge and experience to guide, encourage and motivate those working within our services.

Chris Carmichael, PBM Trainer

Here at M&D Care, we use Positive Behaviour Support (PBS) as a behaviour management system to understand what maintains an individual’s challenging behaviour.  By utilising Active Support and PBS, we can meet the needs of the people we support without needing to use restrictive practice. We pride ourselves on the fact that those prescribed physical interventions have either rarely/or never been used.

In the words of his colleagues, 

"Chris is the PBM trainer every learner needs, using his knowledge and expertise to motivate and guide those around him to achieve their own milestones. Chris is a highly valued member of the Learning & Development team, and we are all very pleased to be able to celebrate his achievements with him."

 
We are keen to invest in our employees’ career development and pride ourselves in providing opportunities for further training and development.
 

We are extremely lucky to have such an experienced PBM trainer amongst the team. No doubt Chris will be exploring the next learning opportunity, not only to expand his own knowledge by to extend the offer of expertise to our teams at M&D Care.

Congratulations Chris!

"Chris is an excellent PBM trainer who not only demonstrates knowledgeable and expertise, but also offers encouragement, motivation and fantastic guidance to the members of staff we train, it is very obvious from hearing feedback from the leaners Chris has trained that he is very passionate about what he does."
Sion Page
Sion PageHead of Learning & Development
“Chris is a highly valued member of the L&D Team who is committed to seeking continual professional development opportunities; We are all very pleased to celebrate with him his most recent achievement on gaining his Positive Behaviour Support Level 5 Qualification. No doubt he will be exploring his next learning opportunity, not only to expand his own knowledge but to extend the offer of expertise to our teams at M&D Care. Congratulations Chris!”
Alice Freeman
Alice FreemanLearning & Development Manager
"Chris’ continuous support, encouragement, motivation, care and guidance have helped many professionals reach their own milestones. Chris is the PBM Trainer that every Learner needs. We are extremely lucky to have such an experienced PBM Trainer amongst us and we really appreciate the knowledge and tips that Chris chooses to impart with us."
Hannah Playle
Hannah Playle Training Officer
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If you are an experienced PBM Trainer, looking to work with passionate and nurturing people like Chris, to deliver training in PBM, Conflict Resolution, Breakaway Training to our service teams, then we want to hear from you! Find out more by clicking below;

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Find out more about PBS!

Find out more about PBS and how we use to help understand the challenging behaviours in the people support.
Find out more

EMPLOYEES of the month | February

Today is National Employee Appreciation Day (Friday 3rd March)! In recognition of this day our colleagues have been nominating not just one, but THREE employees of the month.


We are keen to reward our employees for their extraordinary efforts, and are pleased to announce February’s employees of the month are Michaela Hart, Ffion Webb and Jasmin Sims.

Find out more about our Employees of the Month below;

Michaela started with us in February 2022, and has become a well respected member of the Granville team, respectfully treating those around her as individuals. In the words of her colleagues, 'Michaela is a fantastic team player who goes above and beyond for all. Whether socialising with the people we support, cooking, or supporting those around her, Michaela works in a person centred way at all times, completing tasks with due diligence.'
Michaela HartGranville Court
Michaela Hart
Since starting with M&D Care in January 2022, Ffion has become a great asset to the Ty Richards team, striving to do her best at all times while putting smiles on the faces of those around her. In the words of her colleagues, 'Ffion is a kind, motivated and dedicated member of the team, who is always willing to help out, no matter the task. Since starting at Ty Richards, Ffion has stood out as a welcoming comfort for new staff and people we support, using her caring and funny nature to make those around her at ease.'
Ffion WebbTy Richards
Ffion Webb
Although only being with the company 7 months, Jasmin has recently been promoted to Senior Support Worker, showing fantastic leadership and great dedication to the people we support. In the words of her colleagues, 'Jasmin has shown great leadership since becoming a Senior. She is always ready to help anyone, going above and beyond for the people we support to ensure they have a great day. Jasmin is a kind individual, dedicated to changing the lives of those around her for the better.'
Jasmin SimsCrown Street
Jasmin Sims
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Regional Winners | Great British Care Awards 2023

UPDATE - REGIONAL RESULTS

It was a fantastic night at the regional Great British Care awards in Cardiff yesterday. Our Western Bay Domiciliary care team took home the ‘Putting people first’ award, and are through to the National finals in Birmingham later this year.

That wasn’t team M&D Care’s only success at last nights ceremony, our People & Culture team, Michelle Martin and care newcomer nominee, Kian Blake came highly commended in their retrospective categories.

The regional win was a fantastic start to the year, and we look forward hopefully for continued success and colleague recognition throughout the coming year.

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We are excited to be attending tonight’s (Thursday 26th January 2023) Regional Great British Care Awards. 

We’re delighted to have been nominated in a fantastic eight categories, which continues to highlight the extraordinary talent, and passion of our M&D Care team. 

We wish all those attending tonight’s awards ceremony in Cardiff the best of luck! Find out more about the awards, and our nominees below. 

Meet our nominees!

This award will be given to the Care Home Registered Manager who has demonstrated a high level of expertise together with exceptional skills in managing the complex business of running a care home. A Manager who shows vision in developing person centred care and supporting staff to meet the ever changing needs of the residents
Hannah DaviesHomecare Manager Nominee
Hannah Davies
This award seeks to acknowledge and celebrate a new member of staff who ideally commenced and remained in employment in the care sector within the previous 12 months. The individual can either be returning to the sector after at least two years away or be joining for the first time.
Kian BlakeCare Newcomer Nominee
Kian Blake
This award recognises the significant role of the Home Care Worker in consistently providing a high quality standard, for people living in their own homes. Evidence of dedication, awareness of colleagues and career development through training will be important elements for the judges.
Aaron ReynoldsHomecare Worker Nominee
Aaron Reynolds
This special award will be presented to the individual whom the judges believe has made a long-term outstanding contribution to social care. Nominations are welcomed from across the care sector.
Michelle MartinOutstanding Contribution Nominee
Michelle Martin
This award will acknowledge the importance of the role of workforce development within the care service and looks for a person who has shown incredible enthusiasm and determination in identifying training and development needs of care staff, establishing rolling training programmes, searching for and gaining funding and proving their ability to enthuse and energise staff to attend and request training.
Chris CarmichelWorkforce Development Nominee
Chris Carmichel
This award seeks to recognise a team who have embraced the ‘Putting People First’/Personalisation agenda and can demonstrate an innovative approach to empowering people to have more control over the support they need in their lives. Please note that a maximum of three people may represent the team at the judging day
Western Bay ServicePutting People First Nominee
Western Bay Service
This award will be presented to the team who are able to best demonstrate a shared vision and agreed goals. The team should have a leader whose role is known and accepted and who takes personal responsibility for their tasks. Teams should have an excellent communication process and each member’s skills should be recognised within the team. Demonstrating a commitment to dignity and privacy for clients and also respect for team members is paramount.
Ty Hiraeth ServiceBest Team Nominee
Ty Hiraeth Service
This category recognises organisations and individuals who have adopted an innovative approach to Recruitment, Retention and Recognition. We are looking for examples of strategies that recruit on values, promote diversity and inclusion, value and recognise excellence in the workplace and retain a highly motivated and skilled workforce.
People & CultureThe Three R's Nominees
People & Culture
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About the awards

The Great British Care Awards are a series of regional events throughout the UK and are a celebration  of excellence across the care sector.  The purpose of the awards are to pay tribute to those individuals who have demonstrated outstanding excellence within their field of work.

Find out more about the awards by clicking below;

Find out more
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5* for Tegfan

Our fantastic team at Tegfan Specialist Residential Service achieved a 5* food hygiene rating yesterday (Tuesday 17th January), after an unexpected inspection from the Food Standards Agency.

The visit inspects varies aspects of food hygiene within the service, including the handling, storage and preparation of food, cleanliness of the facilities and the management of food safety. The 5* rating is the highest rating given by the Food Standards Agency, and is a huge complement to the expectational work carried out by our catering team.

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“I'm thrilled to have been able to help Tegfan achieve a 5* food hygiene rating, a massive well done to the team, and a special congratulations to Pat, our Chef and the Tegfan management team, who are always extremely conscientious when it comes to compliance and food safety. A massive congratulations to all!”

Rhys Griffiths, head of catering