M&D Care is an organisation committed to innovative and modern approaches to service delivery in both our accommodation based and our community based services.
Since 2008, the service has developed modern systems and Information Communication Technology infrastructures and embedded these into the anatomy of the organisation. In 2009, we made a commitment to function as a paperless service, and introduce a Terminal Server into the Business.
We continue our drive towards a modern and a future proof organisation. As a social care provider, we consider technology to be a vital part of overcoming barriers in communication particularly with a mobile workforce, and significantly in rural areas. Technology and communication tools are also used in information flows between persons we support, family members, professionals and commissioners.
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We use technology to ensure:
M&D Care have robust controls in place to manage Cyber Security and storage of customer information under General Data Protection Regulations (GDPR) focusing on safe and secure data flow and storage.
In 2018, M&D Care upgraded our Terminal Server to support the businesses growth and increase security and resilience. The technical infrastructure has software, which records, tracks and monitors use of the system.
In each of our work locations, M&D Care uses DrayTek routers for provision of business-grade VPN, Firewall, Content Filtering and Bandwidth management. M&D Care also uses a corporate licence with Egress, which enables a secure transfer of emails and documents to Secure and non-secure email addresses.