Meet the Team
I provide strategic guidance and direction to the board of directors to ensure M&D achieves its mission and objectives. Prior to this role, I worked as M&D Care’s Director of Operations. I have worked within the care sector for 13 years; working consistently within the field of complex needs and learning disabilities care, but also within some more secure settings.
I am thankful to be able to say that I have worked across all departments within the organisation. I work closely with the Finance and Commercial departments, and regularly liaise with the HR and Operations teams promoting a joined-up approach. As M&D Care’s Managing Director, I feel the way to ensure your business is working most efficiently, is to understand each department and spend time providing support and guidance when moving forward.
I am extremely proud of the accomplishments of M&D Care; growing from one small care home to the organisation it is today. Although we have grown quickly, we have stayed true to our core values.
The success of this company is deeply personal to me. I am very lucky to have worked alongside my mother and fellow Company Director – Michelle Martin for a number of years. Her skills and knowledge have been invaluable to us as an organisation and certainly aided my own development.
We are very fortunate to have many family members, and friends across the organisation who help us share the strong core values the organisation has. We are also very grateful to the staff team who have joined us along the way who helped and continue to develop the organisation.
As a Board of Directors we are really proud that the organisation can offer such a wide range of support options to the people we support.
My goal as Managing Director is to push for further success and quality, ensuring we are providing the best care possible for the people we support. I truly believe that having high support needs should not be a barrier to living independently and this is one of our core values as an organisation.
One of many objectives going forward for the organisation is to continue developing. Whether it’s improving the care we currently provide by consistently looking at our practice and looking at innovative ways to improve further, or by developing our services with further homes and to provide care to more people in need.
When I come into work each day, I feel extremely proud. I can truly say that we have a fantastic staff team, whose skills and commitment to us as an organisation have been invaluable in the organisations progress.
Michelle MartinClinical Director & HR
Michael BevanDirector of Operations & RI
Andrew ClarkDirector of Finance
Ross ThomasProperty Director
Clinical Director & HR
I began my career in 1978, at the age of 16. I completed a qualification in social work; however, my passion lay within mental health and learning disability and I became a student working within mental a large psychiatric unit in Carmarthen, where I worked for 14 years.
At the time, St David’s hospital had 1300 beds and was your traditional psychiatric unit of its time. It `housed` people with mental illness, some learning disability and many other conditions. I was privileged to be part of the beginning of community care and the move from traditional hospital to community living.
I qualified as a psychiatric nurse and worked as an enrolled nurse, staff nurse and ward manager, progressing to working within the community.
I progressed my working life in Swansea, where I worked within mental health, learning disability, addiction and forensic services. After five years, I went to work within the medium secure service of the Caswell Clinic, Bridgend working within addictions, inpatient, prison, courts and community. My role was assessing, treating and providing a link to the high secure services of Ashworth, Broadmoor and Bristol women’s prison.
In 2005, I was offered an opportunity to commission two 24-hour nursing services within social care and I left the NHS to work for an Independent service called ALKARE Therapeutics service, based within the area of Swansea.
From this, I learnt a great deal around the setting up of services and with two other shareholders, I set up M&D Care Ltd in 2007; commissioning our first home in 2008.
I am a standing member of Care Forum Wales, representing care home owners on a national level with the Welsh government and regularly advise to independent services around the process of commissioning and project development.
I stand as member of the Learning Disability Ministerial Advisory Group, advising within this as to the needs of the care services within wales.
I have worked as an independent hospital inspector directly responsible to Health Inspectorate Wales.
My role within the company is the Director of Care and Human Resources. At M&D, we take our responsibility seriously when we talk about our workforce being well trained, fit for purpose and happy in their roles.
All of my roles have been around working with individuals whose behaviour is a challenge through their diagnosis and life experience. I have a passion for making a difference and maintaining care as a progressive process rather than a barrier to `ordinary life`.
I am proud of the work of the M&D Care Ltd team.
Director of Operations & RI
I have been a company Director Since August 2017. Prior to this role, I worked at a Head of Service capacity. In my role, I oversee the Operations in the Residential & Domiciliary Care aspects of the business.
I am the Responsible Individual (RI), the Data Protection Officer (DPO) for M&D Care Ltd and also the nominated responsible person for company Health & Safety.
I have worked in the Health and Social Care sector for 14 years. In that time frame, I have managed Community Mental Health Projects, Residential Care Homes, and Domiciliary Care Agencies. I have a passion for PBS, Solution Focused approaches and Active Support. I have experience working in Private and Third Sectors working with Mental Health Diagnoses, Complex Learning Disabilities & Physical Disabilities.
Director of Finance
I joined M&D Care in October 2018. I am a qualified Chartered Accountant having trained in the audit practice of Coopers & Lybrand, a predecessor firm of PricewaterhouseCoopers where I gained experience working with a broad range of companies in a variety of sectors. Before joining M&D Care, I held the position of Finance Director with International Greetings UK Limited, a world leader in the design, manufacture, and distribution of gift packing products. In 2010, I joined Sogefi Filtration Limited, the UK manufacturing subsidiary of Sogefi SpA an Italian listed business supplying the global automotive sector. Whilst at Sogefi, I was involved in the successful restructure of the UK business.
As Finance Director at M&D Care, I manage the finance team, and am responsible for all aspects of the company’s financial health, combining operational and strategic roles to establish a financial strategy delivering sustainable long-term growth of the business.
I’ve had a great working relationship with M&D care for the past 5 years and decided to join their team in January 2020, taking on the role as Property Director, whilst continuing to run my construction company Thomas Homes West Ltd.
Thomas Homes will work in partnership with M&D care to develop high quality living accommodation for those who need and deserve it the most.
Heads of Department
Head of Care
I report directly to the board on the operations and quality standards in the residential services and supported living aspects of M&D Care.
Within my time at M&D Care, I have been a Registered Manager in several homes and worked in the M&D Care Domiciliary Care Agency.
In my time with M&D Care, I have worked with complex learning disability, mental health and worked in the PBS department.
I am a BILD (British Institute of Learning Disability) member. I have responsibility for ensuring that standards are maintained and the organisation. I regularly spend time in the services with the workers focusing on best practices.
I also have direct line management responsibility of the Head of Services in the organisation and spend my week working in all of M&D Cares services.
Head of People & Culture
I have worked in Health and Social Care since the age of 18. I started my career as a Nursery Nurse and progressed very quickly to become a Day Nursery Manager. During those early years my highlight was working with children with Autism, Learning Disabilities and Acquired Brain injuries.
I started my Marketing career in a Biotechnology company, where I obtained my Marketing degree, graduating in Westminster. In 2014 I started working for a National Social Care provider, at which time I obtained my Chartered Marketer status. I joined M&D Care in 2020 drawn by their passion, understanding and focus for providing exceptional care and support.
I am passionate about people and positive engagement. I work with my team in partnership with employees, the people we support and all departments, to enhance internal communications, raise the company’s profile and engage a vast cross-section of audiences in which we operate. My focus is on ensuring that our powerful stories and messages are successfully communicated, and that we celebrate our achievements, and stand out as a company that makes a difference.
I have over 27 years working within finance with the last 12 years being within retail, In this role I was reported on 30 retail and 4 manufacturing units on a weekly and monthly basis.
As the Head of Finance for M&D care, it is my role to measure through financial information the organisation’s performance. This information is reported to the Directors so that they can review our care services and model future growth plans. Our work is to continually seek improvements in reporting, by utilising fully the technology and systems available to us; this involves close collaboration with the operations and HR departments, with the ultimate aim of feeding back accurate performance reports in a timely manner that helps stakeholders to make more meaningful and timely decisions.
I also manage the Finance Team who are responsible for processing the day to day transactional finance processes, such as ordering, processing invoices, liaising with suppliers. The Finance team are also responsible for processing and reconciling payroll information.
Heads of Service
Head of Operations
Neil JeremiahHead of Service
Tiffany SpriggsHead of Service
Sam OwenHead of Service
Michael RichardsHead of Service
Rachel EvansHead of Service
Tilly RobinsonHead of Service
Head of Service
I am currently the Head of Service for part of the residential and supported living placements at M&D Care. I joined the organisation in January 2020, following 20 years of experience working with another health and social care provider.
In 2000, I became a support worker before moving into a registered manager position in 2004; I managed various mental health services, which included two of the organisation’s new services. In 2010, I became an area manager- a position I held for 9 years – where I had responsibility for ten of the organisation’s mental health services within England and Wales.
In 2016, I was a Gold winner at the Welsh Care Awards in the category of Excellence in Mental Health for my work with introducing the Outcome Star Recovery Model to our company’s mental health services.
Within my role at M&D care, I have responsibility for ensuring that the high standards of the company are maintained within my region of responsibility. I regularly spend time in the services with the workers focusing on best practice.
I also have direct line manager responsibility for the registered managers within my region and spend my week working in the M&D Care services.
Head of Service
I started working for M&D Care in January 2014. During my time with the company, I have seen the growth of the company and progressed within my own role. I started as a support worker in 2014 and within just over 5 years of being employed, I completed different levels of QCF and later progressed to a manager. After working within the Granville service as registered manager, I was given the opportunity to progress further and into the role of head of service.
Through training and mentoring, I have learnt and developed skills to get me to where I am today. I have had the pleasure of watching the company grow and develop and look to being involved in future developments.
An important part of my role is to watch staff engage and encourage individuals we support to engage in meaningful activities and to learn and develop new skills daily.
I thank M&D for the opportunities I have been given over the past 6 years. I truly believe I would not be where I am today without the support of the directors, head of care and other managers that have mentored me through my time in M&D Care.
Head of Service
However, my first job in this field was nearly ten years ago for a newly established company by the name of M&D Care ltd. I started in the first home that Michelle opened called The Elms; A residential home that has given long-stay patients from a ward setting the ability to be integrated back into the community after years of institutionalisation. After a brief time away I was pleased to be given the opportunity to come back as the registered manager for the home where my career in care began.
During the time I’ve worked for M&D, I’ve been given the chance to expand my knowledge and experience; obtained the relevant qualifications and training to pursue career opportunities, and learned invaluable lessons from inspiring mentors and colleagues.
I’ve been privileged to witness, and be part of some of the exciting developments that M&D have achieved over the years; the start of our Domiciliary care service in (what was then named) the floating support team as a senior support worker, providing outreach care to individuals in the community. I was pleased to be involved in piloting Positive Behaviour Support within the organisation, a now well established and integral part of how we operate our service as a PBS coordinator. M&D allowed me the opportunity to achieve my QCF 5 diploma in leadership in health and social care, and since been fortunate to work in most locations within the company as a manager.
I’m proud of what the directors have achieved over the last ten years, very thankful for the opportunities they’ve given me, and the positive impact their service has had on the people we support.
Head of Service
On completion of the PGCE Course, and a couple of years’ experience teaching, I came to the conclusion that teaching wasn’t for me – but I still wanted to work with people. My brother worked for M&D Care and explained to me the role of a support worker, and how he would support individual’s to learn and develop new skills to support them to live independent lives. It sounded perfect.
I loved working within M&D Care from day one. I quickly developed throughout the company, and after 8 years of being part of the team, I am now lucky enough to be a Head of Service.
I love supporting the development of people and to watch them achieve their goals. We have supported many of people we support to achieve their goals, whether this is to book a holiday, or step down from Residential Care to Supported Living/Domiciliary Care, we have systems in place that allow staff that ensures the needs of the people we support are met. I have also enjoyed supporting staff to develop within their roles, and progress throughout the company.
I am very excited for the future of M&D Care and am very honoured to be the part of the Management Team that will be pushing the company forward.
Head of Service
I have a wealth of experience in health and social care; I was a care manager for another provider for 11 years managing a nine bed all female unit.
I began my career in health and social care as a support worker and quickly realised that this was the path for me. I enjoyed every shift with the challenges and joy each day brought. Watching the people we support achieve their goals pushed me to pursue my own personal development. I then completed my QCF level 5 in health and social care management and achieved senior roles.
It is evident to me that the company pride themselves on high quality person-centred care, development for staff, a full training programme, and a supportive, open and honest culture throughout its services.
With my knowledge and experience, I feel I can bring something new to the company whilst also learning from the many years of experience M&D have had in the care sector.
Head of Service
My academic background is in Psychology. I have a BA in Psychology and Counselling and a MSc in Applied Social and Health Psychology, which I obtained a Distinction in and my main career aim is to progress within the field of Psychology in the areas of Mental Health and Learning disabilities, working with children and adults. I am an accredited ABMU PBM (Positive Behaviour Management) Trainer since March 2020 and am currently carrying out my BTEC PBS Level 5. I have had training in Active Support and Total Communication. I also have a large interest within Forensic work and also working with individuals in intensive interaction.
I have always had ambition, been empathic and had a passion to support, engage and work alongside individuals within these services. I believe my academic background and life experience has allowed me to develop within this field. I have experience working with individuals with complex needs in many areas. I strive to support individuals in a person-centred manner, which is solely tailored to their individual needs.
At M&D Care, I have the opportunity to support individuals within the homes they live and assist managers in their day-to-day work. I assess individuals, the behaviours they present and work alongside them in proactive ways to develop their independence and autonomy ensuring they have the methods and pathways to live a meaningful and enriched life. I have always known I wanted to work within the Health and Social care sector, specifically in the field of Psychology and I am determined to ensure I can impact individual’s lives in a positive manner whilst developing my psychological skills and knowledge. I am currently based within Ty Hiraeth working with individuals with complex and challenging needs. This is an exceptional home to work within, offering opportunities to learn daily and working with amazing individuals on a day-to-day basis. I also work with individuals within other homes alongside this in both the mental health and learning disability field. To be able to work with individuals with varying needs and developing my skills in adapting my way of working to suit them is something I am very passionate about.
Joe ParkerGranville Manager
Lewis RogersYnystawe Lodge Manager
Sion PageCroft House Manager
Sam NeweyRotherslade Manager
Mel RobinsonThe Elms Manager
Rhian HarryLlys Penpant Manager
Charlie GuerinTy Hiraeth Acting Manager
Ynystawe Lodge Manager
Croft House Manager
The Elms Manager
Llys Penpant Manager
Before joining M&D Care, I worked for a total of 8 years with a break during that time where I trained and qualified as a dental nurse, a role I undertook for 4 years. I realised how much I missed working in health and social care and returned to the sector as an assistant manager; always looking for another challenge I applied to M&D Care and was lucky enough to be successful at interview.
I have seen first-hand that M&D Care are extremely supportive of their staff looking to progress. They pride themselves on being focused on person centred care and are open and honest with what is going on within the company. I really enjoy my job day to day – no day is the same and I enjoy new challenges. I have completed my NVQ level 2, QCF Level 3 and QCF Level 5 in health and social care.
I hope to have a long and prosperous career within M&D Care look forward to gaining experience from the people around me and the more experienced members of the team. I look forward to seeing what the future holds.
Ty Hiraeth Acting Manager
I currently work as a Registered Manager at M&D Care and have done so since October 2020. I have worked in the health and social care setting since the age of 18 (back in 2012). I began my career as a support worker in residential home for young adults with learning disabilities. Over the years I developed my skills and progressed to managerial level. During this time I completed QCF’s levels 2 and 3 and lastly completing my QCF Level 5 Health and Social Care award (Adults Residential Management) in 2015.
My academic background is in Counselling, I have a BA in Counselling adults, which I obtained a Distinction in and find this enhances all of my relationships and supporting roles. During my training I volunteered for Carmarthenshire Counselling Service where I provided one-to-one counselling to adults who were experiencing mild to moderate mental health difficulties, and for Place2be where I provided one-to-one counselling and support through creative work and play to primary school children who were struggling with their emotions.
I have always been an empathic person and passionate about providing support to individuals to enhance their quality of life, and for me, at the centre of this is communication. I have training in total communication, Sign along and hold a Signing trainers certificate.
I am the Total communication co-ordinator for M&D Care; I provide Total communication induction training to new staff joining the team, this includes training on core signs, symbols and the use of total communication within the venue. As part of my role I liaise with the Speech and Language therapist and highlight any communication training requirements needed.
Although I am early into my career here at M&D Care, I am thoroughly enjoying the opportunities the company is providing me. I look forward to continually developing and enhancing my skills and adapting my way of working to suit the needs of the individuals we support.
Supported Living Managers
Kirsty JonesGlannant Road Acting Manager
Lauren RoutliffCrown Street Manager
Beverley WilliamsEbenezer Manager
Morgan WilliamsThomas Street Manager
Victoria Bowen-DunneGlanamman Manager
Glannant Road Acting Manager
Crown Street Manager
Thomas Street Manager
I started working with M&D in December 2020 as a Registered Manager. I have been a manager for 5 years in both residential and supported living services. I have worked in a variety of settings supporting people with all different needs at all levels.
My goal is to make a difference and I believe I can do this with M&D. I have been fortunate enough to be asked to manage a new service for M&D. It is a very exciting project and we have big plans!
I feel M&D’s values are very much in line with my own and so it is a pleasure to work for them. Everyone’s goal is to ensure the people we support have meaningful and fulfilling lives.
Nikki NewsonLlanelli Domiciliary Care Service Manager
Ryan HowellLlanelli Domiciliary Care Support Manager
Carrie DaviesRota Manager
Sarah BrownWestern Bay Manager
Llanelli Domiciliary Care Service Manager
Llanelli Domiciliary Care Support Manager
Western Bay Manager
Specialist Support Services
Specialist Support Services Lead, Consultant Nurse & Clinical Advisor
I am a qualified registered nurse (LD) with over 35 NHS years’ experience. I have 18 years management experience, including the management of a NHS Assessment and Treatment Unit and Team Leader of a NHS Specialist Community Challenging Behaviour Service. I also have 6 years’ experience working within MH and LD Commissioning, including 3 years as an acting service manager in commissioning.
My experience, in the main, is of supporting service users (children and adults), who’s behaviours present a significant challenge to service provision. I have always kept myself updated and completed an MSc in Positive Approaches to Challenging Behaviour. In addition, I have also completed training in specialist risk assessments (HCR-20; SVR-20) and psychopathy diagnosis (PCL-R), including reliability. I have completed the BTEC Level 5 in PBS and I was a senior PBM (ABMU) trainer for over 15 years. Other relevant training includes advanced person-centered planning facilitator course and a diploma in epilepsy (in addition to attending many day training courses and conferences throughout my career). I remain an active member (since inception) of the Wales Challenging Behaviour Community of Practice.
I am extremely motivated to combine my clinical expertise and experience with improving the knowledge of those I come into contact with. I have previously had links with Pembrokeshire College and provided training to those undertaking the Advanced Certificate in Learning Disabilities. In addition to previously being an internal verifier for the BTEC PBS qualifications, I was also a previous member of the BILD physical accreditation panel and a BILD associate trainer. Other positions have included being a member of the Dyfed Powys Research ethics committee and Wales research activity groups.
Having recently retired from the NHS, I was looking for a role where I can continue to utilise my skills and improve my knowledge and to support and improve the knowledge, competence and confidence of others I come into contact with. I have high standards and a sound values base, which matched perfectly with the ethos of M&D Care. My goals remain the same as when I first qualified; that is the measurable improvements in the quality of life for individuals with learning disabilities and/or mental health needs and/or Autistic spectrum disorder; ensuring a least restrictive, outcome focused and co-productive relationship between service users and service provision.
Sarah MorganPBS Service Manager
Maxwell CusackPBS Practitioner
Christopher CarmichaelPBS Practitioner
Leon KissickPBS Practitioner
Anna SalisburyPBS Practitioner
Robert HaywardPBS Practitioner
Carys AbbottPBS Practitioner
PBS Service Manager
I have been in the health and social care industry for many years. It was here that my journey with Autism and learning disabilities began.
My drive and passion for wanting to help others achieve a greater quality of life and embrace increased independence developed from my interest in developing positive relationships with people we support, their families and support staff. I find helping others very rewarding, I strive to embed positive development for each person enhancing their skills and abilities, and it was through this goal, my drive and ambition to seek a career in PBS developed.
I have many years of experience working within the sector. Through commitment and hard work I undertook the BTEC PBS level 5 alongside the QCF level 5 in health and social care management. I am a licensed PBM ABMU trainer, I hold my qualifications in ASC and related conditions, TEACCH, SPELL and Total communication approaches. I thrive on using the Active Support Model, as part of my everyday walks of life for myself and others around me, I always inspire others to be the best they can be. I have supported South Wales Police in understanding ASC and how they can support people in the custody detention suites across South Wales, as a team we won the inclusion award.
I am very passionate about driving others forward however big or small their aspirations are, by improving and being creative, as well as innovative to embrace change through positive interventions.
I am proud to work for M and D care, I have never known a company to be hands on from the top down, directors are involved from the word go. My overall aim is to improve services for people with learning disabilities, autism and mental health diagnosis, and my values coincide with the company’s values of refusing to standstill.
I have worked for M&D Care Since March 2020 after relocating to South Wales. Prior to this I have worked within positive behaviour support since leaving university, a few years back.
Before joining M&D Care, I worked as a PBS covering several homes, each with varying levels of challenging behaviour and complex needs. I worked within behaviour intervention in Pupil Referral units and SEBD specialist facilities that specialising in supporting individuals with a history of substantial trauma, substance abuse and extreme behaviours that challenge.
I have been fortunate to spend extensive amounts of time interning in America as a behaviour intervention specialist, leading teams and specialist units in delivering highly concentrated support with a focus on supporting individuals who display challenging behaviour. I held direct responsibility for the site with over 200 individuals in regards to behaviour intervention and positive management.
Academically I studied Business Management at university, but have always known that it was within the field of PBS and intellectual/developmental disabilities that I would like to work. I have studied an MSC in Psychology and I am currently studying an MSC in Applied Behaviour Analysis with the intention to register as a board certified behaviour analyst. I am a PBM ABMU trainer and I am studying the PBS Level 5.
I thoroughly enjoy the forward thinking of M&D Care and their passion to consistently reduce restrictive practice. M&D hold the same core belief as myself, that they can help any individual to increase their life fulfilment, whilst delivering the highest level of person-centered care. I am very excited to continue my journey with M&D, whilst they continue to stand out within this field.
I am now entering my 22nd year working in health and social care, and have been lucky enough to work in a variety of settings along the way, although my background is predominantly in ASD and learning disabilities.
I have worked for M&D Care since May 2020, and prior to this I worked for an autism charity managing a vocational day service provision which focused on developing outdoor curriculums and work skills based partnerships with other voluntary organisations as well as developing a workshop based social enterprise and qualifications in Agored Cymru. Personal and professional growth and development are extremely important to me and I’m lucky enough to have had opportunities to achieve my QCF Level five in Residential Care Management, and the BTEC Level Four in PBS. I am currently enrolled on the level five qualification, which I aim to achieve over the next twelve to sixteen months. I take a great deal of satisfaction from others development, particularly if this positively impacts on the lives of the people in our services. Over the course of my career I have been an A1/A2 NVQ assessor in social care, a trainer in Level Two Safeguarding and the Mental Capacity Act and I’m currently an accredited trainer in PBM ABMU and have been for nearly seven years. I have also obtained a PTTL’s and a QCF Level Three qualification in Learning & Development.
My primary motivation when approaching my professional responsibilities is to help others achieve a greater quality of life with an emphasis on choice, competence through skill building, independence and positive regard through the building of meaningful relationships, and I find helping others gives me a great sense of achievement and satisfaction.
My overall professional aim is to lend my skills and experience to help deliver exceptional standards of support through the delivery of learning programs, with a vision to work in reducing the reliance on restrictive practices and make a real difference in the lives of people in our services through learning and developing staff teams and by the use practical tools that support reduction.
I have worked within the health and social care sector for several years, and this is where my initial interactions began with individuals with Autism, learning disabilities and associated mental health disorders. The passion and desire I have to ensure individuals have choice and opportunities to develop and become autonomous is a major motivator for me.
Working with individuals and their families to develop professional working relationships and seeing the positive outcomes associated with this is very rewarding. I believe in providing opportunities for individuals to grow and develop their functional living skills to increase independence and self-sufficiency. This is where my passion and desire developed to seek a career in PBS.
I have recently achieved an undergraduate degree in Psychology, as well as an MSc in Clinical and Mental Health Psychology. During this time, I worked as an Applied Behavioural Analysis therapist for three years and this is where I was introduced to individuals who have ASD and other related disorders. I thrive in using the active support model to ensure individuals who have achieved certain functioning skills use them to their advantage. Also, the passion to generalise these functional skills to other areas of life to further improve automaticity and strive to achieve and build new skills.
I am very interested in getting to know each individual we support to establish a therapeutic working relationship. This is the point where suitable and positive interventions can be developed and incorporated into the people we support care to increase positive outcomes.
I am a happy and proud member of M&D Care and I feel everyone shares the same aim, which is to increase the quality of life for the people we support. I feel my ambitions and goals fit well with M&D Care’s core values, that diagnosis is not a barrier, but an opportunity to explore new ways to face challenges and overcome them.
I joined M&D Care as a PBS Practitioner in December 2020. I support several residential and supported living services and support individuals with a range of complex needs – some of whom engage in behaviours that challenge to communicate their needs. I have an MSc in Abnormal and Clinical Psychology and a BSc in Psychology. I am currently undertaking the Level 5 Professional Diploma in Positive Behaviour Support (PBS) and am due to complete this within the year. I am also undertaking a course to become an accredited Positive Behaviour Management (PBM) Trainer.
Prior to my role with M&D Care, I was employed by Hywel Dda UHB as a Behaviour Practitioner with the ‘Specialist Learning Disability Psychological Service for Children and Young People with Behaviours that Challenge’ for two years. Utilizing the Positive Behaviour Support (PBS) approach, we worked collaboratively with schools, families, respite providers and medical professionals to ultimately improve individuals’ quality of life and reduce their need to engage in behaviours that challenge.
In my current role, I am thoroughly enjoying contributing to helping others achieve a greater quality of life with an emphasis on choice, participation, inclusion, independence through skill building and the building of meaningful relationships. I am especially passionate about reducing restrictive and punitive practices and I believe that a reduction can be achieved through the learning and sharing of knowledge, experience and good practices.
I am a huge advocate for the Positive Behaviour Support approach and find that helping others gives me a great sense of reward and purpose. I strive to improve the quality of the care given to, and the lives of the most vulnerable and marginalized members of our society and am thoroughly enjoying putting my understanding and experience to good use.
I joined M&D Care in March 2021. I have worked within the field of Learning Disabilities, mental health, and challenging behaviour for the last 15 years.
At the age of 18, I started my career in care as a support worker working with individuals with Learning Disabilities. Whilst working part-time, I attended university where I gained a BA (Hons) in Psychology and Counselling.
After graduating, I joined the NHS as a support worker, and I worked my way up in a number of different settings supporting individuals with Learning Disabilities, challenging behaviour and mental health. I then joined the Specialist Behaviour Team as an Assistant Behaviour Specialist where I worked for 4 years.
I am an accredited PBM ABMU Trainer, gaining this qualification in January 2019, and I am currently carrying out my PBS Level 5 qualification.
I have always had a passion for working with individuals with complex needs and love the work that I get to carry out in our services. I am currently based at Ty Hiraeth supporting individuals with complex and challenging needs. It is an incredible opportunity to support these individuals, a lot of whom have come from hospital settings. Being a part of helping to make a difference within an individual’s life and give them new opportunities to increase their quality of life is an incredibly rewarding feeling.
People & Culture
Coming Soon! I’m Kate, as a member of the HR team I am based in the Reception area of Head Office on Wednesdays and Fridays. I support the team with a range of general office administrative tasks; filing documents, photocopying, shredding and archiving. I also help the Administrative Assistant with HR projects, typing information into excel spreadsheets and compiling the induction workbooks for new staff. The opportunity to be part of HR team at Head Office, has allowed me to build on my workplace skills – I have learnt about working as part of a team, as well as how to organise and prioritise my workload. I enjoy interacting with the Administrative Assistant. As well as being part of the HR team, I utilise M&D Care’s residential and recreational services. I enjoy visiting Head Office to go to the weekly Art Class held there. We create lots of different art work and every week is different. I also sing in M&D Care’s choir, I love signing – the choir is great as I get to sing with lots of other people and also perform solo tracks. I attend rehearsals each week in Head Office.
Head of Complaince & Performance
Recruitment & Compliance Coordinator
Trainee Administrative Assistant
I’m Kate, as a member of the HR team I am based in the Reception area of Head Office on Wednesdays and Fridays. I support the team with a range of general office administrative tasks; filing documents, photocopying, shredding and archiving. I also help the Administrative Assistant with HR projects, typing information into excel spreadsheets and compiling the induction workbooks for new staff.
The opportunity to be part of HR team at Head Office, has allowed me to build on my workplace skills – I have learnt about working as part of a team, as well as how to organise and prioritise my workload. I enjoy interacting with the Administrative Assistant.
As well as being part of the HR team, I utilise M&D Care’s residential and recreational services. I enjoy visiting Head Office to go to the weekly Art Class held there. We create lots of different art work and every week is different. I also sing in M&D Care’s choir, I love signing – the choir is great as I get to sing with lots of other people and also perform solo tracks. I attend rehearsals each week in Head Office.
Learning & Development
In 2018, I completed my Level 5 CIPD professional qualification in Human Resource Management. This qualification has enabled me to have an understanding of the HR function. I transferred to work within the HR Department two years ago to support the HR team, particularly staff training and development in the Health and Social Care sector. I am passionate about the people we support, along with our staff teams; I want to see people develop and fulfil their potential and achieve success. As the Clinical Training Officer for M&D Care, I am responsible for sourcing and shaping clinical training which M&D Care employees are expected to undertake as part of their role. After qualifying in General Nursing and obtaining registration I worked as an Occupational Health Advisor in the manufacturing industry. I then for a number of years worked within a hospital setting on the wards, Coronary Care Unit and as a hospital Diabetes Specialist Nurse. In 2006, I worked as a Community Specialist Diabetes Nurse.I held this role until retirement from the NHS. Within this role, I developed and contributed to a resources pack for managing diabetes within a care home setting, a resource still used by professionals within the NHS. In 1999, I obtained a Certificate of Education and I have continually championed the importance of education within the workplace. In my role for M&D Care, I undertake Manual Handling and Medication Awareness Training as well as providing general advice to staff with regards to health and medical care for the service users in our care. I also review the health needs of individuals within the residential and supported living services, ensuring the relevant medical and dental checks are being attended for the differing medical conditions. Coming from a nursing background, I am acutely aware of the need for good governance and due diligence with regards to medical training and clinical administration. My role is to ensure that clinically our staff are well trained, aware of the regulations and their responsibilities within the legislative framework. I enjoy being able to create and develop training that educates and builds the confidence of our employees at M&D Care, ensuring the people we support are healthy and safe.
Learning and Development Manager
Clinical Training Officer
In 2018, I completed my Level 5 CIPD professional qualification in Human Resource Management. This qualification has enabled me to have an understanding of the HR function.
I transferred to work within the HR Department two years ago to support the HR team, particularly staff training and development in the Health and Social Care sector.
I am passionate about the people we support, along with our staff teams; I want to see people develop and fulfil their potential and achieve success.
As the Clinical Training Officer for M&D Care, I am responsible for sourcing and shaping clinical training which M&D Care employees are expected to undertake as part of their role. After qualifying in General Nursing and obtaining registration I worked as an Occupational Health Advisor in the manufacturing industry. I then for a number of years worked within a hospital setting on the wards, Coronary Care Unit and as a hospital Diabetes Specialist Nurse.
In 2006, I worked as a Community Specialist Diabetes Nurse.I held this role until retirement from the NHS. Within this role, I developed and contributed to a resources pack for managing diabetes within a care home setting, a resource still used by professionals within the NHS. In 1999, I obtained a Certificate of Education and I have continually championed the importance of education within the workplace.
In my role for M&D Care, I undertake Manual Handling and Medication Awareness Training as well as providing general advice to staff with regards to health and medical care for the service users in our care. I also review the health needs of individuals within the residential and supported living services, ensuring the relevant medical and dental checks are being attended for the differing medical conditions.
Coming from a nursing background, I am acutely aware of the need for good governance and due diligence with regards to medical training and clinical administration. My role is to ensure that clinically our staff are well trained, aware of the regulations and their responsibilities within the legislative framework.
I enjoy being able to create and develop training that educates and builds the confidence of our employees at M&D Care, ensuring the people we support are healthy and safe.
Yvonne PhelpsRegulatory, Governance & Audit Lead
Kirsty AtkinsQuality and Governance Manager
Lyndon GoldingQuality Officer
Linda HawkinsPolicy Officer
Regulatory, Governance & Audit Lead
I am a qualified learning disability nurse who has worked in various roles within the NHS and Welsh Government for over 25 years, having gained extensive knowledge and experience of health and social care from a care management, clinical, commissioning, service delivery and service improvement perspective.
Currently my role is around supporting M&D with governance and improvement; this has included developing a governance framework to assess quality and risk and developing guidance and training around care documentation, this is due to be rolled out shortly. Alongside the governance and improvement work, I provide M&D with advice on clinical and regulatory matters, as well as providing individual clinical support for complex cases. I am passionate about ensuring that people we support are safe, receive good standards of care and are supported to achieve their personal outcomes and believe that this can only be achieved through services that continually strive to improve.
I joined M&D in July 2020, prior to this I worked in Welsh Government for seven years, this was predominately with the Care Inspectorate Wales, where I worked as an Area Inspector, gaining experience in registration, inspection and enforcement. In 2018 I supported CIW as a project lead for inspection, where I developed a Code of Practice for Inspection, Inspection Framework, Inspection Methodology for Domiciliary Care, as well as being part of a team who developed and delivered training around the new regulatory framework. Alongside my role within CIW, I also worked as a Policy Manager for Mental Health. Prior to working with Welsh Government I have worked as a Continuing Care Manager, Clinical Lead and Clinical Nurse/Nurse Care Manager.
Quality and Governance Manager
I then stepped up as the deputy manager of that home.
In 2013, the company ventured into domiciliary care, and I became increasingly involved in this, helping people transition into the community, as well as supporting people who were already established within their communities. In 2014, I was asked to become the first manager of the domiciliary arm of the company. During my time as manager, I oversaw significant growth, and I like to think I helped to forge good working relationships with the people we support, their families, their care teams, and the commissioning authorities.
In 2018, I took on the role of a Quality Officer within the organisation. In the role, I report directly to the Head of Service and Operations Director. I visit the services on a weekly rotation supporting the managers and having a direct link to the organisations quality assurance strategy. I support the services in areas of compliance, quality indicators and health and safety guidance.
My role as Policy Officer at M&D Care is to contribute to the improvement and quality of the service, by producing/reviewing documents and policies to ensure they remain in line with, and fully comply with, current regulations and legislation; thus helping to maintain the highest quality of care is delivered always. This role involves conducting extensive research into the latest technologies, developments and regulations, share quality assurance systems and best practice across the company and ensuring everyone is aware of our policies and procedures. M&D Care’s policies and procedures line up with the company’s mission, vision and values so are written in a tone and format that reflects our culture and personality. My commitment to quality is extremely high.
In my last role I managed and reproduced all the Statement of Purposes required for the re-registration process of the Welsh homes (to comply with the new service standards and regulations implemented under the Regulation and Inspection of Social Care (Wales) Act 2016), collaborated with all concerned in maintaining the Quality Manual to meet ISO9001:2015 standard and contributed to Investors in People Silver accreditation.
I am passionate about delivering high standards of quality, upholding company values and health and safety. I am committed to assuring and improving the quality of care using every opportunity and means. Policies and procedures are important to the running of the service and to meet the standards expected of it. M&D Care ensure their policies, procedures and quality assurance arrangements are robust and identify current and potential concerns and areas for improvement. Also learning from concerns and incidents is a key contributor to continuous improvement and a strong focus on continuous learning at all levels. This is why M&D Care are such a great company to work for.
Harry OwenOperations Projects Manager
Tom OwenOperations Communications Officer
Andrew DaviesBusiness Development Officer
Operations Projects Manager
I’ve had the pleasure of working with M&D Care for the majority of my adult life, starting as a support worker in 2011. I have been fortunate enough to witness the tremendous growth of the company, whilst simultaneously achieving my own career goals. Without the belief and encouragement from the directors, I can say with confidence that I wouldn’t be in the position I am today.
After gaining my QCF Level 5 in Health and Social Care, I moved into a management role at Croft House, and then became Head of Service in 2019. Whilst working as Head of Service, I began working on systems to improve the operations of the services I oversaw. It was during this time that I developed an avid interest in technology systems and processes and after a short period, I moved into the role Project Manager.
I work closely with the Managing Director and all departments to develop systems designed to make all areas of the business more efficient, whilst embracing new technology. Additionally, having care experience has helped me to navigate the challenges and considerations when implementing new systems specifically for care services.
Operations Communications Officer
Business Development Officer
At the beginning of 2021, I was given the opportunity to work within the Operations Department at M&D Care. I was instantly made to feel welcome, and have thoroughly enjoyed my time here so far. M&D as a company has given me the support and the freedom to be creative whilst implementing new software.
Since I first started to work with M&D Care back in 2015, the company has expanded and grown tremendously. Having spent time working as a Support Worker and at Head Office, it’s clear to see why the company has been so successful. The hard work is evident across all departments. I have no doubt M&D Care will continue to thrive and grow for years to come, and it’s something I’m very much looking forward to be a part of.
Marketing and Communications
Marketing Communications Assistant
I previously worked in the education sector as a primary school teacher after twenty five years of only ever wanting to teach and inspire the young minds of our future generation. Upon my move to Wales, for personal reasons I promptly decided on a change of career to something that would harness my skills of communication, creativity and love of people, but also allow for me to look after myself too. This was by far the best decision I ever made and I have not looked back…
I have always considered myself to be a caring person, and somebody who has always had a passion for working with people with learning disabilities. Throughout my teaching career I have spent a considerable amount of that time working alongside a range of SEND pupils and their families.
I joined M & D Care in 2020, drawn by their family orientated approach, passion and understanding. As part of the Marketing Communications team we are here to raise the company’s profile and enhance internal communications. I work closely with Gemma Howells, Marketing Communications Manager, to successfully achieve our goals to ensure that M & D Care stands out above all.
Marketing Communications Officer
I joined M&D Care in 2015, after graduating with a degree in American politics, history and literature from Swansea University. I have worked across the residential and domiciliary care services as both a support worker and senior. I specifically worked as part of the 24 hour team, whilst working in the domiciliary service; I spent my days at the people we supports’ homes, teaching valuable skills that allowed for support to reduce. I have completed my level 5 QCF qualification in Health and Social Care.
I moved into the role of communications and marketing officer in 2019 and I have been responsible for creating the website and the management of content. I believe it is important for both staff and the people we support to be up-to-date and informed about what we as a company are doing, as well as recognising achievements and progress.
Suzanne RogersCommercial Manager
Jac NewburyAccounts Assistant
Gail LivingsPayroll Officer
Tracy JonesSenior Finance Assistant
As a commercial Manager, I work alongside the Finance Team to support M&D Care to achieve their objectives, values and growth of the Company.
My background is Retail Management having worked for two well-known supermarket chains for 25 years combined.
I have worked for M&D for 4 years; I started as a support worker and was promoted to a Team Leader and a Regional Manager before my current role as a Commercial Manager.
Within my Role, I oversee the costings and contracts for the people we support and the potential new support that we tender for.
I work alongside the operational side of both Domiciliary Care and Residential focussing on the integrity of the data received and collate information for Business Report and end of month accounts.
Within my Role, I work closely with Head of Service and Directors helping to achieve the monitoring of the service provided and the Key performance indicators for the management team
I joined M&D Care as an Accounts assistant in January 2021. I previously worked as a Support Worker and Senior Support worker in 2019 & 2020, where I had a brief spell away from the company before returning in this role.
I graduated Cardiff Metropolitan University in 2019 with a Second Class Honours Degree in Sport and Business Management. I got a taste for finance during my studies which give the incentive to pursue a career as an accountant. I am currently undergoing training to become a chartered accountant with ICAEW, with the aim to develop as a professional accountant and to make a positive contribution to M&D Care.
In my role, I have the responsibility to oversee, record & report spending in our services. I am required to work closely with our services managers, finance team and the director of finance. Furthermore, I have the responsibility to maintain the purchase ledger, processing supplier invoices from the services they provide across the company.
Senior Finance Assistant
Ainsley DaviesFleet Manager
Jason EvansMaintenance Technician
Ryan MAssistant Maintenance Technician
As the Maintenance Technician for M&D Care, I am responsible for ensuring the surroundings for the people we support and staff are comfortable, safe and maintained to the highest standard. I enjoy the variation of the role as every day is different. I take pride in ensuring the environment for the people we support is pleasant and well maintained.
My responsibilities include internal and external paintwork, window cleaning, general care and maintenance around the interior of the homes. I make sure the gardens are kept neat and tidy – providing a pleasing outdoor space for the people we support. The maintenance of the outdoor space includes repainting slabs, cutting the lawns, painting the garden fences. Around Head Office, I help with office moves, putting up white boards, moving and putting up furniture.
I am supported day to day with Ryan, the Assistant Maintenance Technician who helps with all if the tasks I undertake and is an asset to the maintenance team.
Prior to my role as Technician I worked as a Support Worker for M&D Care. I enjoy the interaction with the people we support within the homes and services and feel a real sense of pride in making sure their environment is safe, pleasant and of the highest quality.
Assistant Maintenance Technician
I’m Ryan, as the Assistant Maintenance Technician I support Jason, the Maintenance Technician with a variety of different jobs around the homes and services of M&D Care Ltd. I help with painting the spaces inside the homes as well as Head Office. We also paint the building exteriors and garden fences.
During the week, I enjoy the gardening and making sure the outside of the properties look as nice as the inside. I help with the window cleaning and I am always on hand to help Jason with the maintenance jobs we receive.
I really like being part of the team at M&D Care and working with Jason. My favourite task is painting, but I enjoy the variety of things that we do. I also like visiting the different homes and services as I get to see lots of different places.
I work five days a week in my role and I am also supported by M&D Care to undertake different activities on the weekend, such as going to watch the rugby. I enjoy the combination of being able to undertake maintenance tasks during the week and relax on the weekend!