I provide strategic guidance and direction to the board of directors to ensure M&D achieves its mission and objectives. Prior to this role, I worked as M&D Care’s Director of Operations. I have worked within the care sector for 13 years; working consistently within the field of complex needs and learning disabilities care, but also within some more secure settings.
I am thankful to be able to say that I have worked across all departments within the organisation. I work closely with the Finance and Commercial departments, and regularly liaise with the HR and Operations teams promoting a joined-up approach. As M&D Care’s Managing Director, I feel the way to ensure your business is working most efficiently, is to understand each department and spend time providing support and guidance when moving forward.
I am extremely proud of the accomplishments of M&D Care; growing from one small care home to the organisation it is today. Although we have grown quickly, we have stayed true to our core values.
The success of this company is deeply personal to me. I am very lucky to have worked alongside my mother and fellow Company Director – Michelle Martin for a number of years. Her skills and knowledge have been invaluable to us as an organisation and certainly aided my own development.
We are very fortunate to have many family members, and friends across the organisation who help us share the strong core values the organisation has. We are also very grateful to the staff team who have joined us along the way who helped and continue to develop the organisation.
As a Board of Directors we are really proud that the organisation can offer such a wide range of support options to the people we support.
My goal as Managing Director is to push for further success and quality, ensuring we are providing the best care possible for the people we support. I truly believe that having high support needs should not be a barrier to living independently and this is one of our core values as an organisation.
One of many objectives going forward for the organisation is to continue developing. Whether it’s improving the care we currently provide by consistently looking at our practice and looking at innovative ways to improve further, or by developing our services with further homes and to provide care to more people in need.
When I come into work each day, I feel extremely proud. I can truly say that we have a fantastic staff team, whose skills and commitment to us as an organisation have been invaluable in the organisations progress.
Michelle MartinClinical Director & HR
Michael BevanDirector of Operations & RI
Andrew ClarkDirector of Finance
Clinical Director & HR
I began my career in 1978, at the age of 16. I completed a qualification in social work; however, my passion lay within mental health and learning disability and I became a student working within mental a large psychiatric unit in Carmarthen, where I worked for 14 years.
At the time, St David’s hospital had 1300 beds and was your traditional psychiatric unit of its time. It `housed` people with mental illness, some learning disability and many other conditions. I was privileged to be part of the beginning of community care and the move from traditional hospital to community living.
I qualified as a psychiatric nurse and worked as an enrolled nurse, staff nurse and ward manager, transgressing to working within the community.
I progressed my working life in Swansea, where I worked within mental health, learning disability, addiction and forensic services. After five years, I went to work within the medium secure service of the Caswell Clinic, Bridgend working within addictions, inpatient, prison, courts and community. My role was assessing, treating and providing a link to the high secure services of Ashworth, Broadmoor and Bristol women’s prison.
In 2005, I was offered an opportunity to commission two 24-hour nursing services within social care and I left the NHS to work for an Independent service called ALKARE Therapeutics service, based within the area of Swansea.
From this, I learnt a great deal around the setting up of services and with two other shareholders, I set up M&D Care Ltd in 2007; commissioning our first home in 2008.
I am a standing member of Care Forum Wales, representing care home owners on a national level with the Welsh government and regularly advise to independent services around the process of commissioning and project development.
I stand as member of the Learning Disability Ministerial Advisory Group, advising within this as to the needs of the care services within wales.
I have worked as an independent hospital inspector directly responsible to Health Inspectorate Wales.
My role within the company is the Director of Care and Human Resources. At M&D, we take our responsibility seriously when we talk about our workforce being well trained, fit for purpose and happy in their roles.
All of my roles have been around working with individuals whose behaviour is a challenge through their diagnosis and life experience. I have a passion for making a difference and maintaining care as a progressive process rather than a barrier to `ordinary life`.
I am proud of the work of the M&D Care Ltd team.
Director of Operations & RI
I have been a company Director Since August 2017. Prior to this role, I worked at a Head of Service capacity. In my role, I oversee the Operations in the Residential & Domiciliary Care aspects of the business.
I am the Responsible Individual (RI), the Data Protection Officer (DPO) for M&D Care Ltd and also the nominated responsible person for company Health & Safety.
I have worked in the Health and Social Care sector for 13 years. In that time frame, I have managed Community Mental Health Projects, Residential Care Homes, and Domiciliary Care Agencies. I have a passion for PBS, Solution Focused approaches and Active Support. I have experience working in Private and Third Sectors working with Mental Health Diagnoses, Complex Learning Disabilities & Physical Disabilities.
Director of Finance
I joined M&D Care in October 2018. I am a qualified Chartered Accountant having trained in the audit practice of Coopers & Lybrand, a predecessor firm of PricewaterhouseCoopers where I gained experience working with a broad range of companies in a variety of sectors. Before joining M&D Care, I held the position of Finance Director with International Greetings UK Limited, a world leader in the design, manufacture, and distribution of gift packing products. In 2010, I joined Sogefi Filtration Limited, the UK manufacturing subsidiary of Sogefi SpA an Italian listed business supplying the global automotive sector. Whilst at Sogefi, I was involved in the successful restructure of the UK business.
As Finance Director at M&D Care, I manage the finance team, and am responsible for all aspects of the company’s financial health, combining operational and strategic roles to establish a financial strategy delivering sustainable long-term growth of the business.
Heads of Service
Residential Head of Service
I report directly to the board on the operations and quality standards in the residential services and supported living aspects of M&D Care.
Within my time at M&D Care, I have been a Registered Manager in several homes and worked in the M&D Care Domiciliary Care Agency.
In my 6 years with M&D Care, I have worked with complex learning disability, mental health and worked in the PBS department.
I am a BILD (British Institute of Learning Disability) member, and an Accredited PBM (Positive Behaviour Management) ABMU trainer. I have responsibility for ensuring that standards are maintained and the organisation. I regularly spend time in the services with the workers focusing on best practices.
I also have Direct Line management responsibility of the Registered Managers in the organisation and spend my week working in all of M&D Cares services.
I then stepped up as the deputy manager of that home.
In 2013, the company ventured into domiciliary care, and I became increasingly involved in this, helping people transition into the community, as well as supporting people who were already established within their communities. In 2014, I was asked to become the first manager of the domiciliary arm of the company. During my time as manager, I oversaw significant growth, and I like to think I helped to forge good working relationships with the people we support, their families, their care teams, and the commissioning authorities.
In 2018, I took on the role of a Quality Manager within the organisation. In the role, I report directly to the Head of Service and Operations Director. I visit the services on a weekly rotation supporting the managers and having a direct link to the organisations quality assurance strategy. I support the services in areas of compliance, quality indicators and health and safety guidance.
Head of HR
I have over 14 years HR experience and I have worked in a variety of operational, advisory and strategic HR roles mainly within the Higher Education sector. I have an MSc in Human Resource Management and Associate membership of the Chartered Institute for Personnel and Development (CIPD)
As the Head of HR for M&D Care Ltd, I work with the Human Resources team to deliver a professional HR service to support M&D Care’s objectives, mission and values in compliance with the governance structure of care and employment legislation.
I oversee the Recruitment, Learning & Development and Communication teams who work tirelessly to ensure we are attracting and retaining the best possible candidates for care. Our Recruitment team provide candidates with an opportunity to understand the rewards and challenges in care, and support new starters step by step through the recruitment and induction process.
The Learning & Development function promotes life-long leaning to ensure staff are continually developing professionally and all knowledge and learning is up to date and in line with best practice within the sector.
Our newly formed Communications team is vital for us to be able to engage and communicate with staff effectively through a range of communication platforms.
I work closely with the Head of Service, Directors and Managers providing HR support and advice
Rhian ParkerLearning and Development Manager
Rebecca BrigdenCommunications and Marketing Officer
Ainsley DaviesRecruitment Manager
Samantha JonesAdministrative Assistant
Sian BowenPersonal Assistant/Trainer
Kate F.Trainee Administrative Assistant
Lynne ThomasClinical Training Officer
Learning and Development Manager
In 2018, I completed my Level 5 CIPD professional qualification in Human Resource Management. This qualification has enabled me to have an understanding of the HR function.
I have recently transferred to work within the HR Department to support the HR team, particularly staff training and development in the Health and Social Care sector.
I am passionate about the people we support, along with our staff teams; I want to see people develop and fulfil their potential and achieve success.
Communications and Marketing Officer
I joined M&D Care in 2015, after graduating with a degree in American politics, history and literature from Swansea University. I have worked across the residential and domiciliary care services as both a support worker and senior. I specifically worked as part of the 24 hour team, whilst working in the domiciliary service; I spent my days at the people we supports’ homes, teaching valuable skills that allowed for support to reduced. I am currently working towards my level 5 QCF qualification in Health and Social Care.
I recently moved into the role of communications and marketing officer and I have been responsible for creating the website and the management of content. I believe it is important for both staff and the people we support to be up-to-date and informed about what we as a company are doing, as well as recognising achievements and progress.
As the Recruitment Manager I am the first contact with candidates when they are applying for a role with M&D Care. I have over 12 year’s previous experience as a Manager with Royal Mail covering all aspects of Network operations from delivery, collection, transport and recruitment.
In my role as Recruitment Manager, I provide a specialist support to candidates and interview panels. I arrange the interviews, with candidates and if successful process the DBS checks and reference documents.
I liaise regularly with candidates and monitor the status of their application throughout the recruitment process. When all of the employment documentation and clearances are complete, I arrange the induction dates and process the location placements for the new staff with the Head of Service, Directors and the HR Manager. I provide recruitment data and analytics which feed into the weekly HR reports, which feed into key decisions regarding our recruitment and retention strategy.
I enjoy the variation of the role, it is particularly interesting understanding the background and motivation of prospective employee and facilitating their career journey into the care sector.
I have over 5 years’ worth of administrative experience, in my previous role; I was a Purchasing Assistant for a company who installed audio-visual equipment into museums all over the globe. My role was to purchase all the equipment within a strict schedule whilst negotiating better pricing, discounts and credit terms with worldwide companies whilst maintaining the CRM system. In my role, it was important that I liaised with the finance and warehouse departments to avoid any delays with payment and delivery schedules. I also assisted the finance team as required using Sage software by entering invoices and credit notes onto the system.
As the Administrative Assistant for M&D Care, I work in Reception welcoming all internal and external visitors, answering all incoming telephone calls and passing on messages to relevant members of staff, assisting with all general office administration. A large part of my role is to provide specific support with HR administrative processes under the direction of the HR Manager.
I assist with recruitment and finance by creating DBS applications, preparing both staff electronic and paper files, preparing contracts and arranging induction booklets. As I work with sensitive information, I ensure that I maintain strict confidentiality at all times.
I am also responsible for ensuring all staff training certificates, supervisions and appraisals are saved in the correct online files in a timely manner, responsible for updating the payroll confirmation and sickness matrix by entering data, accurately and in a time manner, onto an excel spreadsheet or the business’s database.
I enjoy the variation of the role and the interaction with the people we support as well as employees within M&D Care.
I have worked across M&D Care in a variety of roles. This includes working within residential, supported living and domiciliary care, persons with learning disabilities, complex needs and physical disabilities over a number of years. I have also worked within the NHS in acute adult and older acute adult settings.
I currently work as a personal assistant to one of the company directors and I deliver some of our in house training. I also work delivering our company induction for new staff.
I have a passion for supporting vulnerable adults and those with complex needs. I feel that anyone can live independently if they have access to the right kinds of support.
My main role now is to assist wherever I’m required within our head office and using my experience and skills to motivate new staff in their first steps to becoming care workers.
Trainee Administrative Assistant
I’m Kate, as a member of the HR team I am based in the Reception area of Head Office on Wednesdays and Fridays. I support the team with a range of general office administrative tasks; filing documents, photocopying, shredding and archiving. I also help the Administrative Assistant with HR projects, typing information into excel spreadsheets and compiling the induction workbooks for new staff.
The opportunity to be part of HR team at Head Office, has allowed me to build on my workplace skills – I have learnt about working as part of a team, as well as how to organise and prioritise my workload. I enjoy interacting with the Administrative Assistant.
As well as being part of the HR team, I utilise M&D Care’s residential and recreational services. I enjoy visiting Head Office to go to the weekly Art Class held there. We create lots of different art work and every week is different. I also sing in M&D Care’s choir, I love signing – the choir is great as I get to sing with lots of other people and also perform solo tracks. I attend rehearsals each week in Head Office.
Clinical Training Officer
As the Clinical Training Officer for M&D Care, I am responsible for sourcing and shaping clinical training which M&D Care employees are expected to undertake as part of their role. After qualifying in General Nursing and obtaining registration I worked as an Occupational Health Advisor in the manufacturing industry. I then for a number of years worked within a hospital setting on the wards, Coronary Care Unit and as a hospital Diabetes Specialist Nurse.
In 2006, I worked as a Community Specialist Diabetes Nurse.I held this role until retirement from the NHS. Within this role, I developed and contributed to a resources pack for managing diabetes within a care home setting, a resource still used by professionals within the NHS. In 1999, I obtained a Certificate of Education and I have continually championed the importance of education within the workplace.
In my role for M&D Care, I undertake Manual Handling and Medication Awareness Training as well as providing general advice to staff with regards to health and medical care for the service users in our care. I also review the health needs of individuals within the residential and supported living services, ensuring the relevant medical and dental checks are being attended for the differing medical conditions.
Coming from a nursing background, I am acutely aware of the need for good governance and due diligence with regards to medical training and clinical administration. My role is to ensure that clinically our staff are well trained, aware of the regulations and their responsibilities within the legislative framework.
I enjoy being able to create and develop training that educates and builds the confidence of our employees at M&D Care, ensuring the people we support are healthy and safe.
Previously, I worked within the TEFL industry, travelling around the world and teaching Academic English in a range of settings including universities in Tokyo, Warsaw, London, Swansea and Cardiff. A recent career change has brought me into the care sector with M&D Care, where I can utilise the research skills I obtained on my MA, by analysing data and developing positive behaviour plans to support our service users. I’m currently studying on the Professional Diploma in PBS. I also believe that my skills and experience as a Teacher in a variety of contexts have enabled me to conscious of individual needs and the process of communication and mutual adaptation required.
Although a new role and field for me, I’m developing a passion for the service and support we as a department provide. One aspect which I particularly like is working together with a wide range of colleagues, professionals, care teams, families and ultimately the service users themselves to deliver the best care possible. This working together is the very definition of active support.
I look forward to meeting you soon.
After graduating from the University of South Wales in 2014 with a degree in Bsc Geology and Advanced Mathematics, I returned to Llanelli and joined M&D Care as a domiciliary support worker. It was here that my journey with M&D Care began, and the channels for personal and professional development filtered down the organisation through the model of Positive Behaviour Support.
My acute passion for wanting to help the people we support achieve a higher quality of life and increased independence developed from my peripatetic experience of working within both our domiciliary and residential services, developing positive interpersonal relationships with both support staff and the people we support. It is very self-rewarding and gratifying when the delivery of high quality care is met with the positive development of an individual’s skills and abilities, and it was through this initial work where my drive and ambition to seek a career in PBS with M&D Care ignited.
Within 10 months I became a PBS Coordinator (level 4), and was able to capitalise on my degree’s transferable skills of scientific report writing, analytics and working to the highest quality and academic standard. My hard work and determination has allowed myself to undertake the BTEC PBS level 5 to completion and through my clinical work-based practise and the integration of the Active Support Model, a positive and clear career has emerged within the social care sector.
I am very passionate about driving service improvements and innovative change through positive and therapeutic intervention, and this has led to the development and acceptance of my PhD study with the University of South Wales on the impact of Active Support within our service.
The study allows for all of us at M&D Care to be on the forefront of service improvement within learning disabilities and other services and coincides with the company’s values of refusing to standstill, and drive innovative change through active research and evidence based practise.
I look forward to working with all of you.
My passion for working with people first developed when I did my a-levels and chose to peruse a psychology degree. I started two jobs working in care while I was doing my degree and this only served to fuel my passion and introduced me to the models of Active Support and PBS. All behaviour has a function and it is our role to support people to be heard, understood, be a part of the community, build their skills, and have a better quality of life. The people I work with are the reason I do the work that I do.
I subsequently completed two postgraduate diplomas in CBT and Adolescent Psychology, and the QCF5 in Health and Social Care in order to expand my knowledge to be able to better support people. I am a PBM ABMU trainer, and I am completing a level five course in PBS and Active Support. I am a graduate member of the BPS under the clinical division. Through my eclectic work history, I have developed experience in working with learning disability, mental health, brain injury, physical needs, and degenerative disorders. I have extensive experience in working with individuals who display behaviours that challenge, and enjoy being able to support them to find better ways of having their needs met.
Clinical Lead - RLDN
It was only until 8 years ago a friend suggested to come join them within the care sector. I began my journey within care as a domiciliary support worker within my local area. From there I then developed to work within hospital settings across south wales. One of my shifts I met a client with a learning disability, from the first 10 seconds I realised this would be the field I wished to pursue a career within. To gain more experience, I decide to register with various agencies and local health board to specifically work within learning disabilities. I have worked within forensics, assessment and treatment units, specialist residential services, residential and nursing homes.
I then realised within these specialist services they had learning disability nurses employed. So I decided that I would go back to education as a mature student to study. I completed an access to nursing course where I studied biology, chemistry, sociology, psychology and reflective practices. Following completion of this, I was granted a place within the University of South Wales to Study a Bachelor of Nursing Degree (Hons) for three years. I graduated with a First Class Honours and began my career as a learning disability nurse. Since qualifying I have worked with various clients from all levels of learning disability, autism, mental health, substance misuse, addiction and challenging behaviour.
I have recently joined M&D Care as the Clinical Lead Nurse and I am very excited to start at this point. The company is currently building a specialist unit for clients with various levels of learning disabilities, autism and mental health which I will be a part of. I share the same core values the same as M&D which is diagnosis is not a barrier and we should always work towards a person centred approach and promote holistic development.
I look forward to meeting and working with you all on M&D next Adventure!
I have over 27 years working within finance with the last 12 years being within retail, In this role I was reported on 30 retail and 4 manufacturing units on a weekly and monthly basis.
As the Head of Finance for M&D care, it is my role to measure through financial information the organisation’s performance. This information is reported to the Directors so that they can review our care services and model future growth plans. Our work is to continually seek improvements in reporting, by utilising fully the technology and systems available to us; this involves close collaboration with the operations and HR departments, with the ultimate aim of feeding back accurate performance reports in a timely manner that helps stakeholders to make more meaningful and timely decisions.
I also manage the Finance Team who are responsible for processing the day to day transactional finance processes, such as ordering, processing invoices, liaising with suppliers. The Finance team are also responsible for processing and reconciling payroll information.
Shantelle WilkinsAccounts Assistant
Nathan ReesAccounts Assistant
Suzanne RogersCommercial Manager
I am a member of The Association of Accounting Technicians. I joined M&D Care in January 2018 as Accounts Assistant, having spent 30 years working within finance at various levels in a variety of local businesses, both within practice and industry.
I oversee all aspects of the payroll function in the company ensuring that our 200+ employees are all paid accurately and promptly. I also ensure that our customers are accurately invoiced for the support that we provide and that this is in line with our contracts. My role requires me to work closely with all Heads of Service and departmental managers.
Teamwork, honesty, reliability and meeting the people we support make working at M&D Care a pleasure.
I graduated from Cardiff University in 2017, achieving a BSc in Accounting & Finance. After graduating, I joined M&D Care as Accounts Assistant.
My role within the company is dealing with the purchase ledger, preparation of the financial statements and auditing expenditure. This work is mainly prepared on spreadsheets and accounting systems. Furthermore, I carry out reconciliations to manage the people we supports funds along with their expenditure. I have also implemented pre-paid cards throughout the company, where staff members can carry out day-to-day purchases as well as attending activities for the people we support.
Our finance team works closely with each other to sustain key financial controls and propose new ideas to achieve further success for the business. Within my position, I work professionally and closely with staff at all levels of the business.
M&D Care provide structured support to help me continue with my studies as I aim to achieve the ACCA qualification and become a Chartered Accountant. The day-to-day practical work experience I get, together with my studies will help me develop my skills and technical knowledge.
As a commercial Manager, I work alongside the Finance Team to support M&D Care to achieve their objectives, values and growth of the Company.
My background is Retail Management having worked for two well-known supermarket chains for 25 years combined.
I have worked for M&D for 4 years; I started as a support worker and was promoted to a Team Leader and a Regional Manager before my current role as a Commercial Manager.
Within my Role, I oversee the costings and contracts for the people we support and the potential new support that we tender for.
I work alongside the operational side of both Domiciliary Care and Residential focussing on the integrity of the data received and collate information for Business Report and end of month accounts.
Within my Role, I work closely with Head of Service and Directors helping to achieve the monitoring of the service provided and the Key performance indicators for the management team
Harry OwenCroft House Manager
Tiffany SpriggsGranville Court Manager
James DaviesRotherslade Manager
Samantha DaviesLlys Penpant Manager
Rhodri MoyleTrainee Manager - Granville
Sam OwenThe Elms Manager
Michelle GriffithsYnystawe Lodge Manager
Croft House Manager
I’ve had the pleasure of working with M&D for the majority of my adult life, starting as a support worker in 2011. I have been fortunate enough to witness the tremendous growth of the company, whilst simultaneously achieving my own career goals. Without the belief and encouragement from the directors, I can say with confidence that I wouldn’t be in the position I am today.
As a manager I believe it is vital for the people we support to be active and engaging. We often arrange weekly group outings, offering activities that the individual wouldn’t necessarily try otherwise, which I believe builds confidence and broadens horizons. I am motivated by witnessing the people we support achieving personal milestones and knowing that I played a part.
Granville Court Manager
I started working for M&D Care in January 2014. During my time with the company, I have seen the growth of the company and progressed within my own role. I started as a support worker in 2014 and within just over 5 years of being employed, I completed different levels of QCF and later progressed to a manager. I currently work in Granville court.
Through training and mentoring, I have learnt and developed skills to get me to where I am today. I have had the pleasure of watching the company grow and develop and look to being involved in future developments.
An important part of my role is to watch staff engage and encourage individuals we support to engage in meaningful activities and to learn and develop new skills daily.
I thank M&D for the opportunities I have been given over the past 5 years. I truly believe I would not be where I am today without the support of the directors, head of service and other managers that have mentored me through my time in M&D care.
When I started with M&D Care, I quickly learnt that they are driven in regards to the people we support achieving their goals and learning new skills. As a manager, it can be challenging at times but when I see that a person we support challenge themselves by doing positive activities it makes it all worth it. I feel I get great support from my head of service and directors. I feel they are approachable and are very understanding when it comes to work and even home challenges.
Elms & Llys Penpant Manager
I have worked for M&D for over 6 years, in my current role is Registered Manager I have the management responsibility of the day-to-day operations of the home; facilitating the provision of the very best standards of care for the people we support. With the support of my team we ensure safe services are in place at all time and compliant with relevant legislation. I am passionate about seeing the people we support having a good quality of life and reaching their full potential. I have completed my QCF level 5 in Health and Social Care and gained invaluable experience by being exposed to a number of different service areas across the company.
During my time as a manager, I have witnessed tremendous growth with the people we support. This growth has enhanced their lives, I have had many conversations about how the support of staff and the care they receive has made a difference to their lives. They have gained independence, confidence and the ability to have a well-rounded and active lifestyle.
To see the people we support gain confidence and recognise their value is such an overwhelming feeling and this is not only a reflection on how they are growing individually, but also the valued support they have from the staff team. I have had the privilege of seeing a person we support grow so much in confidence. They went from organising the M&D’s Got Talent contest, to singing in front of a large audience at the Charity Winter Ball.
I am honoured to be able to make a contribution to quality of someone’s life and working at M&D Care provides me with this opportunity daily.
A few weeks into support working in M&D care, the directors approached me and we discussed applying for their trainee manager scheme. I was successful and have since been learning the ropes of what it is to be a manager. I have been fully supported from the very beginning with numerous learning opportunities and experiences. All the managers have been inspirational and I am grateful to have had them coach me.
I believe that the people we support are at the heart of every decision we make. I want the people we support to receive the standard of care I wish my own family to receive. They should have meaning, feel safe and be happy.
The Elms Manager
However, my first job in this field was nearly ten years ago for a newly established company by the name of M&D Care ltd. I started in the first home that Michelle opened called The Elms; A residential home that has given long-stay patients from a ward setting the ability to be integrated back into the community after years of institutionalisation. After a brief time away I was pleased to be given the opportunity to come back as the registered manager for the home where my career in care began.
During the time I’ve worked for M&D, I’ve been given the chance to expand my knowledge and experience; obtained the relevant qualifications and training to pursue career opportunities, and learned invaluable lessons from inspiring mentors and colleagues.
I’ve been privileged to witness, and be part of some of the exciting developments that M&D have achieved over the years; the start of our Domiciliary care service in (what was then named) the floating support team as a senior support worker, providing outreach care to individuals in the community. I was pleased to be involved in piloting Positive Behaviour Support within the organisation, a now well established and integral part of how we operate our service as a PBS coordinator. M&D allowed me the opportunity to achieve my QCF 5 diploma in leadership in health and social care, and since been fortunate to work in most locations within the company as a manager. I will also be working towards becoming an accredited PBM trainer in the New Year.
I’m proud of what the directors have achieved over the last ten years, very thankful for the opportunities they’ve given me, and the positive impact their service has had on the people we support.
Ynystawe Lodge Manager
I started my career in care in 1999 after leaving college. I began my career as a nursery nurse, then progressed into adult learning disabilities services and have done this for the past 18 years.
I started within care as a support worker, and over the years I’ve developed and progressed to managerial level.
I have recently started with M and D Care as a Registered Manager, and will be working within one of their new Services in the next coming months.
I have attained various skills and attributes throughout my career, which includes completing a QCF Level 5. Additionally, I have learnt that every person is unique and disabilities vary. Using person centred approaches has enabled me to treat the people we support as individuals.
As I am new to the organisation, I feel that I can bring my experiences and values to M&D, but also, learn from the M&D. Although I have only been here a short while, I have already acknowledged that M&D base their values equally to myself when supporting people with a learning disability. From my first day of employment, I have been made to feel welcomed and valued every day. As M&D are a family business, and like myself, I am very family orientated and want the best outcomes for all the people I will be supporting, together with fellow colleagues.
It is a very exciting time to come on board with M&D care as they are progressing into various settings to meet the health and social needs of people with a learning disability, autism and mental health.
I personally feel that M&D will continue to support me and develop my skills and attributes during their future growth.
I look forward to meeting and working with you all.
Supported Living Managers
Wern Road Manager
I am the manager for Wern Road, a Supported Living and Domiciliary care service. My background work experience has been working for ABMU, my main role being a link between the primary care services and the community mental health team for adults. Previous to that, I worked for social services in a residential Dementia home for the elderly, my main role was supporting those with behaviours that challenge to live well with dementia and keep them independent.
Wern road is a supported living cluster of three individual flats, in the Ystlayfera Swansea Valley area. We currently have four individuals who live at Wern Road with a variety of different complex needs. Alongside Wern Road, we currently support six individuals in the community; most of our individuals have severe learning and physical disabilities. Most of these individuals have core teams, they have their own mobility cars which gives them the freedom to access the community with the Support Workers from M&D Care. These individuals are supported with specific hours throughout the week, to give their carers some respite time. Support staff build up good strong working relationships with individuals, their friends and family.
The individuals at Wern Road and within the community enjoy many activities, trips out, cycling, meals out, events put on by M&D care such as the Summer Party and Winter Ball as well as weekly Art class and choir.
I am passionate about providing a service for the people we support, which promotes their independence and achievements in the everyday activities they undertake. Every day is varied at M&D, I have been fortunate to gain exposure to development opportunities and I’m thoroughly supported in my role.
I have been working in M&D Care since 2012 where I started as a Support Worker and developed into a Manager. During my career at M&D Care I have worked as part of a team to encourage the people we support to develop skills, which has allowed them to achieve their goals – whether it be go on a holiday abroad for the first time, or support individuals transition from the Residential Home to live an independent life in the community – Seeing the people we support achieve their goals has been a fulfilling experience.
My current role is Domiciliary Care Quality Officer. My role is to support the Domiciliary Care Head of Service and the Domiciliary Care Manager to ensure that all aspects of Quality are met within the department and are in conjunction with the standards set by the RISCA Act and Wellbeing Act. There are many elements to my role, but the one I enjoy the most is going to the homes of the people we support to engage with them, ensure they are happy with the care being provided, and ensure that they are living in a safe environment.
I started as a support worker working within the domiciliary care service, which enabled me to gain valuable experience to became a senior within Croft House residential home. I then had the opportunity at the beginning of 2019 to become a Support Manager within the domiciliary care setting, which was a great opportunity for my own progression.
Our domiciliary care service provides support across Carmarthenshire and Swansea to individuals with learning disabilities, mental health and we also provide personal care.
Our goal is to ensure the individuals receive the best support to meet their needs. Our support staff also build up good professional relationships with individuals, their friends and family.
The individuals we support within the community enjoy many activities, trips out, cycling, meals out, events put on by M&D care such as the Summer Party and Winter Ball as well as weekly Art class and choir.
I am passionate about providing a service for the people we support which promotes their independence and achievements in the everyday activities they undertake. Every day is varied at M&D and I have been fortunate to gain exposure to development opportunities and I am thoroughly supported in my role.
As the Maintenance Technician for M&D Care, I am responsible for ensuring the surroundings for the people we support and staff are comfortable, safe and maintained to the highest standard. I enjoy the variation of the role as every day is different. I take pride in ensuring the environment for the people we support is pleasant and well maintained.
My responsibilities include internal and external paintwork, window cleaning, general care and maintenance around the interior of the homes. I make sure the gardens are kept neat and tidy – providing a pleasing outdoor space for the people we support. The maintenance of the outdoor space includes repainting slabs, cutting the lawns, painting the garden fences. Around Head Office, I help with office moves, putting up white boards, moving and putting up furniture.
I am supported day to day with Ryan, the Assistant Maintenance Technician who helps with all if the tasks I undertake and is an asset to the maintenance team.
Prior to my role as Technician I worked as a Support Worker for M&D Care. I enjoy the interaction with the people we support within the homes and services and feel a real sense of pride in making sure their environment is safe, pleasant and of the highest quality.
Assistant Maintenance Technician
I’m Ryan, as the Assistant Maintenance Technician I support Jason, the Maintenance Technician with a variety of different jobs around the homes and services of M&D Care Ltd. I help with painting the spaces inside the homes as well as Head Office. We also paint the building exteriors and garden fences.
During the week, I enjoy the gardening and making sure the outside of the properties look as nice as the inside. I help with the window cleaning and I am always on hand to help Jason with the maintenance jobs we receive.
I really like being part of the team at M&D Care and working with Jason. My favourite task is painting, but I enjoy the variety of things that we do. I also like visiting the different homes and services as I get to see lots of different places.
I work five days a week in my role and I am also supported by M&D Care to undertake different activities on the weekend, such as going to watch the rugby. I enjoy the combination of being able to undertake maintenance tasks during the week and relax on the weekend!