M&D Care

Training & development

The role of education and training within social care is an integral part of the delivery of safe, effective, intuitive and progressive care.

We believe that training and education never ends.

The standards within Social Care Wales are the mainstay of our ethos and are embedded through the initial induction process, through the first year of employment and beyond into our staffs career progression. All staff receive an initial face-to-face induction followed by a blended training approach of online, face to face and coaching and mentoring within the services.

understanding the people we support

We believe that staff need to understand the person we support, so that they are informed in the best approach to care delivery. This means that whilst all staff have mandatory training that covers health and safety and the standards as set with Social Care Wales, which is only the start of their education. We provide training that identifies the individual and deliver it at the time required rather than the use of global training.

learning through reflection

In the care environment staff need to understand the impact of the individual’s behaviour on themselves, so that they are able to convey and behave in a way that allows growth in the individual. We pride ourselves in our use of guided self-reflection with staff as an educational tool that enhances the skills of the individual staff members.

This is completed through case formulation, Positive Behaviour Support training, Positive Behaviour Management training, Active Support and background knowledge of conditions that affect behaviour, as well as and most importantly who are the individuals we care for.

recognising talent

We are proud of our progressive training management, and where talent is recognised, providing opportunities for progression through the roles within the company. We do this through our talent spotting and tailored training programs from senior to trainee manager, to deputy, to manager education paths.

QCF as the recognised model within care for baseline education is considered the minimum requirement within the company and as such, we aspire to a 90% compliance with start date for new employees being within three months.