Our Values

We believe that having a strong set of core values is vital and we use these values to:

1. Recruit people with compatible personal values

In this way, people can see what we believe in and whether these values are aligned with their own. As a result, we will recruit people who will be far more motivated & committed to the success of M&D Care and its goals.

2. Communicate the values day to day

We do this by drawing attention to them consistently in meetings, training events, one-to-ones etc. Also, through discussions about what the values mean in practice – sharing examples of when they or other people have demonstrated them.

3. Use values to manage performance

We review, appraise and assess staff performance against the values – to what extent have people demonstrated, shared and improved them.

4. Train people to develop the values

We provide development opportunities in our company values in this way to enable our support staff to develop their skills and knowledge. We do activities such as coaching, mentoring, facilitated discussions, work-shadowing, etc.

These are all ways in which people can develop more of an understanding and a commitment to demonstrating our values in their job role.

5. Recognise and reward successes!

We reinforce our values by acknowledging our positive behaviours in some way – for example, rewarding great examples of putting values into practice, or ways that people have helped develop the values in others (such as sharing ways to demonstrate them, or coming up with new ways to communicate them.)

  • Treating every person with dignity and respect
  • Learning and reflection (thinking about what you do and why you do things in a certain way) – to become a common culture
  • Working together
  • A commitment to quality care and support
  • We also encourage our employees, stakeholders, the people we support and anyone who works on our behalf to behave in a way that reflects our values
  • Recommendations of the All Wales Strategy
  • NICE Guidelines
  • Implementation of Active Support / PBS / PBM
  • Evidence-based Practice 
  • 10-year strategy for Learning Disabilities
  • 1000 lives strategy for Mental Health
  • Bringing people closer to home
  • Wellness Act
  • Article 5 Human Rights Act – Right to a Family
  • Minimum wage
  • Confidentiality and safeguarding
  • Supervision, appraisal and debrief
  • Health, Safety, Welfare, Hygiene, and Other Standards
  • Anti-Bullying Policy
  • Capability Procedures
  • Disciplinary Procedures
  • Capability/Disciplinary appeal procedures
  • Equal Opportunity Policy
  • Paul Ridd Foundation – Winter Ball 2018
  • Each home runs initiatives to raise money for a variety of charities such as Macmillan Cancer
  • Equality of opportunities in the recruitment and selection process
  • Disciplinary and grievance procedures
  • Accessible and robust policies and procedures
  • Internal audit and compliance processes
  • Periodic reviews by the relevant office of practises in relation to policy
  • Management scorecard reporting
  • Monthly Management progress reports to ensure consistency and compliance across the organisation
  • Whistle-blowing policy

M&D Care understands environmental care as part of an original definition of care. This commitment to both local and global issues is demonstrated by;


  • Following of Green initiatives both local and national
  • Contracts with local suppliers