Referral FAQs


Will I get to choose my staff team?

We will work with you to find the suitable team that works for you, we recruit a wide variety of support workers and are very flexible in our approach. We will help you create a small core team of support workers.

I am not sure what support I need, I don’t know what is available. Would you will be able to help with this?

Absolutely, when we come to meet you, an experienced manager or member of our in house Positive Behaviour Support team will talk you through what’s available and help you develop your package of support.

Is there a charge for the assessment process? What happens if I don’t feel that M&D Care is the right fit for me?

There is no charge for the assessment process; we are also able to negotiate with you around fees and payment plans. You can change your mind at any time.

Will I be able to visit the different types of accommodation that you have available?

The person who comes to meet you for the assessment will know where we have accommodation available. We will organise a schedule of visits with you. If you would like family or members of your care team to visit, we can also accommodate this.

I very much want my loved one/person I support to move into a specific place but you don’t currently have availability. Do you have a waiting list or can I come back at a later date?

Yes, you can come back at a later date. We can also offer – for a short time – for you to stay in one our other locations until a space becomes available.

I have read my written assessment and there is something written in there that I don’t agree with. Is there someone I can speak to?

Yes, the person who has written the assessment will give you some contact details so you are able to discuss your assessment. Alternatively, please click here and let us know, so we can call you back.

Is there a minimum or maximum amount of care that I can receive?

Here at M&D Care, we believe that our staff team need enough time to provide you, your loved one or the person you support care that is tailored and considerate. With this in mind, the minimum call time is 1 hour, we will liaise with you to find the right support times for you.

What happens if I need to change the amount of care I receive or the times of my calls?

We pride ourselves on the quality of our communication; we will therefore keep regular contact with you and regularly review your needs, to ensure your support levels are right.

If I am accepted for a place or I feel M&D Care is suitable for me, my loved one, or the person I support, how quickly can I move in?

If there is a vacancy available, we are able to move very quickly. We will let you know immediately if we are able to help you. If we don’t have a vacancy, we will give a realistic time frame and work out a plan with you to move foreword.