If you are completing the survey on a phone, it may work better if you turn your phone sideways. - Step 1 of 6NameIf you would prefer to remain anonymous, please leave blank. How long have you worked at M&D Care?Less than six monthsSix months - one yearBetween one and two yearsOver two yearsWhere is your current place of work?Croft HouseGranville CourtThe ElmsLlys PenpantRothersladeEbenezerWern RoadGlannant RoadCrown StreetDomiciliary Care - Llanelli RegionHead OfficeAt M&D Care, I am communicated with in my chosen language (Welsh offer)YesNoNextWell-beingM&D Care support my health and well-being in the following ways: Strongly DisagreeDisagreeAgreeStrongly AgreeNot Applicable I am provided time off when required due to personal circumstancesI am provided time off when required due to personal circumstances Strongly DisagreeI am provided time off when required due to personal circumstances DisagreeI am provided time off when required due to personal circumstances AgreeI am provided time off when required due to personal circumstances Strongly AgreeI am provided time off when required due to personal circumstances Not ApplicableI am sign-posted to external services in times of needI am sign-posted to external services in times of need Strongly DisagreeI am sign-posted to external services in times of need DisagreeI am sign-posted to external services in times of need AgreeI am sign-posted to external services in times of need Strongly AgreeI am sign-posted to external services in times of need Not ApplicableI am not expected to work on my birthdayI am not expected to work on my birthday Strongly DisagreeI am not expected to work on my birthday DisagreeI am not expected to work on my birthday AgreeI am not expected to work on my birthday Strongly AgreeI am not expected to work on my birthday Not ApplicableI am given a fair distribution of shiftsI am given a fair distribution of shifts Strongly DisagreeI am given a fair distribution of shifts DisagreeI am given a fair distribution of shifts AgreeI am given a fair distribution of shifts Strongly AgreeI am given a fair distribution of shifts Not ApplicableConsideration is given when I require specific working hours as a result of personal circumstanceConsideration is given when I require specific working hours as a result of personal circumstance Strongly DisagreeConsideration is given when I require specific working hours as a result of personal circumstance DisagreeConsideration is given when I require specific working hours as a result of personal circumstance AgreeConsideration is given when I require specific working hours as a result of personal circumstance Strongly AgreeConsideration is given when I require specific working hours as a result of personal circumstance Not ApplicableManagement check in with me during long periods of absenceManagement check in with me during long periods of absence Strongly DisagreeManagement check in with me during long periods of absence DisagreeManagement check in with me during long periods of absence AgreeManagement check in with me during long periods of absence Strongly AgreeManagement check in with me during long periods of absence Not ApplicableMy thoughts and opinions are listened toMy thoughts and opinions are listened to Strongly DisagreeMy thoughts and opinions are listened to DisagreeMy thoughts and opinions are listened to AgreeMy thoughts and opinions are listened to Strongly AgreeMy thoughts and opinions are listened to Not ApplicableI am treated in a professional and supportive mannerI am treated in a professional and supportive manner Strongly DisagreeI am treated in a professional and supportive manner DisagreeI am treated in a professional and supportive manner AgreeI am treated in a professional and supportive manner Strongly AgreeI am treated in a professional and supportive manner Not Applicable Comments on well-being:NextLeadershipAt M&D Care, I am provided the following:Supervision every 6-8 weeksAn appraisal once yearlyConstructive feedback on my job performanceRegular team meetings with my colleaguesConfidence that I can report a concern Adequate opportunity to see and speak with managementSupport during challenging periodsSupport following an incident or challenging periodOverall, I am satisfied with the level of support I receive from management Strongly DisagreeDisagreeAgreeStrongly AgreeDon't Know Item #1 Strongly DisagreeItem #1 DisagreeItem #1 AgreeItem #1 Strongly AgreeItem #1 Don't Know Comments on leadership:Staff TeamAt M&D Care, my colleagues: Treat me with respectHelp me feel supportedWork well together as part of a teamAdhere to confidentialityComments on staff team:NextTrainingAt M&D Care, I am provided the following training:Mandatory training units when my employment startedYearly refresher training completed onlineTraining that is specific to the people I supportAdequate training to competently carry out my roleOpportunity to complete at least a Level 2 QCF in Health and Social CareMedication competency to allow me to adminisiter medicationM&D Care effectively match my skills and experience with the placements of which I have worked Strongly DisagreeDisagreeAgreeStrongly AgreeDon't Know Item #1 Strongly DisagreeItem #1 DisagreeItem #1 AgreeItem #1 Strongly AgreeItem #1 Don't Know Overall, I am satisfied with the training I am provided at M&D Care Strongly DisagreeDisagreeAgreeStrongly AgreeDon't Know Item #1 Strongly DisagreeItem #1 DisagreeItem #1 AgreeItem #1 Strongly AgreeItem #1 Don't Know Comments on training:InductionAt M&D Care, I was provided the following during induction:A thorough induction before undertaking my first shiftA copy of the employee handbookA copy of the Code of Professional Practice for CareInformation on how and when to use the on-call systemAn explanation of the signs of abuse and how to respond/reportAn explanation of the complaints procedureAn explanation of the importance of reading and understanding the contents of care plansGuidance on how to access the company policies and proceduresOverall, I am satisfied with the induction that I was provided Strongly DisagreeDisagreeAgreeStrongly AgreeDon't Know Item #1 Strongly DisagreeItem #1 DisagreeItem #1 AgreeItem #1 Strongly AgreeItem #1 Don't Know NextSimplyhealth SchemeI know the following about the Simplyhealth Scheme: YesNo I am aware of the Simplyhealth SchemeI am aware of the Simplyhealth Scheme YesI am aware of the Simplyhealth Scheme NoI am aware that I become eligible for registration after one year's service with M&D Care and hold at least a QCF level 2I am aware that I become eligible for registration after one year's service with M&D Care and hold at least a QCF level 2 YesI am aware that I become eligible for registration after one year's service with M&D Care and hold at least a QCF level 2 NoI know how to register with Simplyhealth when eligableI know how to register with Simplyhealth when eligable YesI know how to register with Simplyhealth when eligable NoI know where to find details of my claim entitlements when I have registeredI know where to find details of my claim entitlements when I have registered YesI know where to find details of my claim entitlements when I have registered No Simplyheath Usability YesNoNot Applicable I have already registered with SimplyhealthI have already registered with Simplyhealth YesI have already registered with Simplyhealth NoI have already registered with Simplyhealth Not ApplicableI know how to login and make a claim with simply healthI know how to login and make a claim with simply health YesI know how to login and make a claim with simply health NoI know how to login and make a claim with simply health Not ApplicableI have made a claim through SimplyhealthI have made a claim through Simplyhealth YesI have made a claim through Simplyhealth NoI have made a claim through Simplyhealth Not Applicable Refer a Friend SchemeAt M&D Care, I know the following about the Refer a Friend Scheme:I am aware of the Refer a Friend SchemeI am aware that the £200 referral payment is dependent on set terms and conditionsI am aware that referrals are not cappedI know how to refer a friendI know where to find the terms and conditions for the Refer a Friend SchemeOn-Call SystemAt M&D Care, I am aware of the following on-call processes:I know when to use the on-call systemI know where to find the on-call numberI understand the process for reporting sickness to the on-call homeI am aware that on-call are to be contacted outside of business hours (4pm-8am)At M&D care, when I contact on-call I am given the appropriate advice and support Strongly DisagreeDisagreeAgreeStrongly AgreeNot Applicable Item #1 Strongly DisagreeItem #1 DisagreeItem #1 AgreeItem #1 Strongly AgreeItem #1 Not Applicable Overall, I am satisfied with the on-call process Strongly DisagreeDisagreeAgreeStrongly AgreeNot Applicable Item #1 Strongly DisagreeItem #1 DisagreeItem #1 AgreeItem #1 Strongly AgreeItem #1 Not Applicable NextAdditional QuestionsHave you read and understood your job description?YesNoAre you always given the opportunity to have a lunch break?YesNoDo you feel M&D communicate their long term goals and vision to you? Specifically how your role fits into the long-term objectives for the company?YesNoAre you given your shifts at least one week in advance of them starting?YesNoThank you for taking the time to complete this questionnaire. We are keen to monitor quality and obtain feedback from our care partners, and the information you have provided will help us improve our service. If there any further comments you would like to make, please comment below:WebsiteSubmit
