If you are completing the survey on a phone, it may work better if you turn your phone sideways. Please enable JavaScript in your browser to complete this form. - Step 1 of 9Name *It is really important for us to capture a full understanding of how all staff feel about their role, about M&D Care as an organisation, your Manager and our Head Office Services, such as HR and Finance. Please note the information provided in this survey will be handled in line with the requirements of GDPR. The information will be treated with sensitivity and will only be viewed by a limited number of Head Office staff. We are required to use anonymised information for our Quality Reports for our Commissioners - this is a requirement of Social Care Wales/Care Inspectorate Wales. As such the data provided in this questionnaire will be used as part of this report. We may also use the comments provided for PR or promotional material.What is your age? *18 to 24 25 to 34 35 to 4445 to 5455 to 6464 or overWhat is your gender? *MaleFemalePrefer not to sayNextWhat is your role? *Support WorkerSenior Support WorkerTrainee ManagerDeputy ManagerManagerOtherIf you selected 'other' above, please specify below: *How long have you worked at M&D Care? *Less than six monthsSix months - one yearBetween one and two yearsOver two yearsWhere is your current place of work? *Croft HouseGranville CourtThe ElmsLlys PenpantRothersladeYnystawe LodgeEbenezerWern RoadGlannant RoadCrown StreetDomiciliary Care - Llanelli RegionDomiciliary Care - Western BayHead OfficeAt M&D Care, I am communicated with in my chosen language including the Welsh language initiative (Welsh offer) *YesNoDomiciliary Care Workers *I have been issued an ID badgeI have been told about the person I am supporting before going into their homeI have adequate time to travel between calls I have an opportunity to read care plans and risk assessmentsI am confident working aloneI feel adequately trained to perform the duties required during my shiftI know who to call on if I have a problemNone of the aboveNot ApplicableIf you do not work in the domiciliary care service, please select 'not applicable'NextWell-beingM&D Care support my health and well-being in the following ways: * Strongly DisagreeDisagreeAgreeStrongly AgreeNot Applicable I am provided time off when required due to personal circumstancesI am provided time off when required due to personal circumstances Strongly DisagreeI am provided time off when required due to personal circumstances DisagreeI am provided time off when required due to personal circumstances AgreeI am provided time off when required due to personal circumstances Strongly AgreeI am provided time off when required due to personal circumstances Not ApplicableI am sign-posted to external services in times of needI am sign-posted to external services in times of need Strongly DisagreeI am sign-posted to external services in times of need DisagreeI am sign-posted to external services in times of need AgreeI am sign-posted to external services in times of need Strongly AgreeI am sign-posted to external services in times of need Not ApplicableI have the opportunity to book the day off for my birthdayI have the opportunity to book the day off for my birthday Strongly DisagreeI have the opportunity to book the day off for my birthday DisagreeI have the opportunity to book the day off for my birthday AgreeI have the opportunity to book the day off for my birthday Strongly AgreeI have the opportunity to book the day off for my birthday Not ApplicableI am given a fair distribution of shiftsI am given a fair distribution of shifts Strongly DisagreeI am given a fair distribution of shifts DisagreeI am given a fair distribution of shifts AgreeI am given a fair distribution of shifts Strongly AgreeI am given a fair distribution of shifts Not ApplicableConsideration is given when I require specific working hours as a result of personal circumstanceConsideration is given when I require specific working hours as a result of personal circumstance Strongly DisagreeConsideration is given when I require specific working hours as a result of personal circumstance DisagreeConsideration is given when I require specific working hours as a result of personal circumstance AgreeConsideration is given when I require specific working hours as a result of personal circumstance Strongly AgreeConsideration is given when I require specific working hours as a result of personal circumstance Not ApplicableManagement check in with me during long periods of absenceManagement check in with me during long periods of absence Strongly DisagreeManagement check in with me during long periods of absence DisagreeManagement check in with me during long periods of absence AgreeManagement check in with me during long periods of absence Strongly AgreeManagement check in with me during long periods of absence Not ApplicableMy thoughts and opinions are listened toMy thoughts and opinions are listened to Strongly DisagreeMy thoughts and opinions are listened to DisagreeMy thoughts and opinions are listened to AgreeMy thoughts and opinions are listened to Strongly AgreeMy thoughts and opinions are listened to Not ApplicableI am treated in a professional and supportive mannerI am treated in a professional and supportive manner Strongly DisagreeI am treated in a professional and supportive manner DisagreeI am treated in a professional and supportive manner AgreeI am treated in a professional and supportive manner Strongly AgreeI am treated in a professional and supportive manner Not Applicable Comments on well-being: *NextLeadershipAt M&D Care, I am provided the following: *Supervision every 6-8 weeksAn appraisal once yearlyConstructive feedback on my job performanceRegular team meetings with my colleaguesConfidence that I can report a concern Adequate opportunity to see and speak with managementSupport during challenging periodsSupport following an incident or challenging periodNone of the aboveOverall, I am satisfied with the level of support I receive from management * Strongly DisagreeDisagreeAgreeStrongly AgreeDon't Know Item #1 Strongly DisagreeItem #1 DisagreeItem #1 AgreeItem #1 Strongly AgreeItem #1 Don't Know Comments on leadership: *Staff TeamAt M&D Care, my colleagues: *Treat me with respectHelp me feel supportedWork well together as part of a teamAdhere to confidentialityNone of the aboveComments on staff team: *NextTrainingAt M&D Care, I am provided the following training: * YesNoNot Applicable Mandatory training units when my employment startedMandatory training units when my employment started YesMandatory training units when my employment started NoMandatory training units when my employment started Not ApplicableYearly refresher training completed onlineYearly refresher training completed online YesYearly refresher training completed online NoYearly refresher training completed online Not ApplicableTraining that is specific to the people I supportTraining that is specific to the people I support YesTraining that is specific to the people I support NoTraining that is specific to the people I support Not ApplicableAdequate training to competently carry out my roleAdequate training to competently carry out my role YesAdequate training to competently carry out my role NoAdequate training to competently carry out my role Not ApplicableOpportunity to complete at least a Level 2 QCF in Health and Social CareOpportunity to complete at least a Level 2 QCF in Health and Social Care YesOpportunity to complete at least a Level 2 QCF in Health and Social Care NoOpportunity to complete at least a Level 2 QCF in Health and Social Care Not ApplicableMedication competency to allow me to administer medicationMedication competency to allow me to administer medication YesMedication competency to allow me to administer medication NoMedication competency to allow me to administer medication Not Applicable M&D Care effectively match my skills and experience with the placements of which I have worked * Strongly DisagreeDisagreeAgreeStrongly AgreeDon't Know Item #1 Strongly DisagreeItem #1 DisagreeItem #1 AgreeItem #1 Strongly AgreeItem #1 Don't Know Overall, I am satisfied with the training I am provided at M&D Care * Strongly DisagreeDisagreeAgreeStrongly AgreeDon't Know Item #1 Strongly DisagreeItem #1 DisagreeItem #1 AgreeItem #1 Strongly AgreeItem #1 Don't Know Comments on training: *InductionAt M&D Care, I was provided the following during induction: * YesNoNot Applicable A thorough induction before undertaking my first shiftA thorough induction before undertaking my first shift YesA thorough induction before undertaking my first shift NoA thorough induction before undertaking my first shift Not ApplicableA copy of the employee handbookA copy of the employee handbook YesA copy of the employee handbook NoA copy of the employee handbook Not ApplicableA copy of the Code of Professional Practice for CareA copy of the Code of Professional Practice for Care YesA copy of the Code of Professional Practice for Care NoA copy of the Code of Professional Practice for Care Not ApplicableInformation on how and when to use the on-call systemInformation on how and when to use the on-call system YesInformation on how and when to use the on-call system NoInformation on how and when to use the on-call system Not ApplicableAn explanation of the signs of abuse and how to respond/reportAn explanation of the signs of abuse and how to respond/report YesAn explanation of the signs of abuse and how to respond/report NoAn explanation of the signs of abuse and how to respond/report Not ApplicableAn explanation of the complaints procedureAn explanation of the complaints procedure YesAn explanation of the complaints procedure NoAn explanation of the complaints procedure Not ApplicableAn explanation of the importance of reading and understanding the contents of care plansAn explanation of the importance of reading and understanding the contents of care plans YesAn explanation of the importance of reading and understanding the contents of care plans NoAn explanation of the importance of reading and understanding the contents of care plans Not ApplicableGuidance on how to access the company policies and proceduresGuidance on how to access the company policies and procedures YesGuidance on how to access the company policies and procedures NoGuidance on how to access the company policies and procedures Not Applicable Overall, I am satisfied with the induction that I was provided * Strongly DisagreeDisagreeAgreeStrongly AgreeNot Applicable Item #1 Strongly DisagreeItem #1 DisagreeItem #1 AgreeItem #1 Strongly AgreeItem #1 Not Applicable NextSimplyhealth SchemeI know the following about the Simplyhealth Scheme: * YesNo I am aware of the Simplyhealth SchemeI am aware of the Simplyhealth Scheme YesI am aware of the Simplyhealth Scheme NoI am aware that I become eligible for registration after one year's service with M&D Care and hold at least a QCF level 2I am aware that I become eligible for registration after one year's service with M&D Care and hold at least a QCF level 2 YesI am aware that I become eligible for registration after one year's service with M&D Care and hold at least a QCF level 2 NoI know how to register with Simplyhealth when eligableI know how to register with Simplyhealth when eligable YesI know how to register with Simplyhealth when eligable NoI know where to find details of my claim entitlements when I have registeredI know where to find details of my claim entitlements when I have registered YesI know where to find details of my claim entitlements when I have registered No Simplyheath Usability * YesNoNot Applicable I have already registered with SimplyhealthI have already registered with Simplyhealth YesI have already registered with Simplyhealth NoI have already registered with Simplyhealth Not ApplicableI know how to login and make a claim with SimplyhealthI know how to login and make a claim with Simplyhealth YesI know how to login and make a claim with Simplyhealth NoI know how to login and make a claim with Simplyhealth Not ApplicableI have made a claim through SimplyhealthI have made a claim through Simplyhealth YesI have made a claim through Simplyhealth NoI have made a claim through Simplyhealth Not Applicable Refer a Friend SchemeI know the following about M&D Care's Refer a Friend Scheme: *I am aware of the Refer a Friend SchemeI am aware that the £200 referral payment is dependent on set terms and conditionsI am aware that referrals are not cappedI know how to refer a friendI know where to find the terms and conditions for the Refer a Friend SchemeNone of the aboveOn-Call SystemI am aware of the following M&D Care on-call processes: *I know in which situations to use the on-call systemI know where to find the on-call numberI understand the process for reporting sickness to the on-call homeI know the times of day that it is appropriate to contact on-callNone of the aboveNot ApplicableIf you do not access the on-call system in your role, please select 'not applicable'At M&D care, when I contact on-call I am given the appropriate advice and support * Strongly DisagreeDisagreeAgreeStrongly AgreeNot Applicable Item #1 Strongly DisagreeItem #1 DisagreeItem #1 AgreeItem #1 Strongly AgreeItem #1 Not Applicable Overall, I am satisfied with the on-call process * Strongly DisagreeDisagreeAgreeStrongly AgreeNot Applicable Item #1 Strongly DisagreeItem #1 DisagreeItem #1 AgreeItem #1 Strongly AgreeItem #1 Not Applicable NextHead Office Services - HRAt M&D Care: * Strongly DisagreeDisagreeAgreeStrongly AgreeNot Applicable the HR team are approachable and friendlythe HR team are approachable and friendly Strongly Disagreethe HR team are approachable and friendly Disagreethe HR team are approachable and friendly Agreethe HR team are approachable and friendly Strongly Agreethe HR team are approachable and friendly Not Applicablethe HR team are helpful in answering queries regarding my contract of employment, training etc.the HR team are helpful in answering queries regarding my contract of employment, training etc. Strongly Disagreethe HR team are helpful in answering queries regarding my contract of employment, training etc. Disagreethe HR team are helpful in answering queries regarding my contract of employment, training etc. Agreethe HR team are helpful in answering queries regarding my contract of employment, training etc. Strongly Agreethe HR team are helpful in answering queries regarding my contract of employment, training etc. Not ApplicableI receive a high level of customer service from the HR teamI receive a high level of customer service from the HR team Strongly DisagreeI receive a high level of customer service from the HR team DisagreeI receive a high level of customer service from the HR team AgreeI receive a high level of customer service from the HR team Strongly AgreeI receive a high level of customer service from the HR team Not ApplicableI receive a response to my query from the HR team in a timely mannerI receive a response to my query from the HR team in a timely manner Strongly DisagreeI receive a response to my query from the HR team in a timely manner DisagreeI receive a response to my query from the HR team in a timely manner AgreeI receive a response to my query from the HR team in a timely manner Strongly AgreeI receive a response to my query from the HR team in a timely manner Not Applicablethe HR team provide regular updates if they are looking into a query I havethe HR team provide regular updates if they are looking into a query I have Strongly Disagreethe HR team provide regular updates if they are looking into a query I have Disagreethe HR team provide regular updates if they are looking into a query I have Agreethe HR team provide regular updates if they are looking into a query I have Strongly Agreethe HR team provide regular updates if they are looking into a query I have Not ApplicableI can trust the HR team to provide quality informationI can trust the HR team to provide quality information Strongly DisagreeI can trust the HR team to provide quality information DisagreeI can trust the HR team to provide quality information AgreeI can trust the HR team to provide quality information Strongly AgreeI can trust the HR team to provide quality information Not Applicable Please provide any additional comments in relation to your interaction with the HR team: *NextHead Office Services - FinanceAt M&D Care: * Strongly DisagreeDisagreeAgreeStrongly AgreeNot Applicable the Finance team are approachable and friendlythe Finance team are approachable and friendly Strongly Disagreethe Finance team are approachable and friendly Disagreethe Finance team are approachable and friendly Agreethe Finance team are approachable and friendly Strongly Agreethe Finance team are approachable and friendly Not Applicablethe Finance team are helpful in answering queries regarding my monthly pay, annual leave, etc.the Finance team are helpful in answering queries regarding my monthly pay, annual leave, etc. Strongly Disagreethe Finance team are helpful in answering queries regarding my monthly pay, annual leave, etc. Disagreethe Finance team are helpful in answering queries regarding my monthly pay, annual leave, etc. Agreethe Finance team are helpful in answering queries regarding my monthly pay, annual leave, etc. Strongly Agreethe Finance team are helpful in answering queries regarding my monthly pay, annual leave, etc. Not ApplicableI receive a high level of customer service from the Finance teamI receive a high level of customer service from the Finance team Strongly DisagreeI receive a high level of customer service from the Finance team DisagreeI receive a high level of customer service from the Finance team AgreeI receive a high level of customer service from the Finance team Strongly AgreeI receive a high level of customer service from the Finance team Not ApplicableI receive a response to my query from the Finance team in a timely mannerI receive a response to my query from the Finance team in a timely manner Strongly DisagreeI receive a response to my query from the Finance team in a timely manner DisagreeI receive a response to my query from the Finance team in a timely manner AgreeI receive a response to my query from the Finance team in a timely manner Strongly AgreeI receive a response to my query from the Finance team in a timely manner Not Applicablethe Finance team provide regular updates if they are looking into a query I havethe Finance team provide regular updates if they are looking into a query I have Strongly Disagreethe Finance team provide regular updates if they are looking into a query I have Disagreethe Finance team provide regular updates if they are looking into a query I have Agreethe Finance team provide regular updates if they are looking into a query I have Strongly Agreethe Finance team provide regular updates if they are looking into a query I have Not ApplicableI can trust the Finance team to provide quality informationI can trust the Finance team to provide quality information Strongly DisagreeI can trust the Finance team to provide quality information DisagreeI can trust the Finance team to provide quality information AgreeI can trust the Finance team to provide quality information Strongly AgreeI can trust the Finance team to provide quality information Not Applicable Please provide any additional comments in relation to your interaction with the Finance team: *NextAdditional QuestionsHave you read and understood your job description? *YesNoAre you always given the opportunity to have a lunch break? *YesNoDo you feel M&D Care communicate their long term goals and vision to you? Specifically how your role fits into the long-term objectives for the company? *YesNoAre you given your shifts at least one week in advance of them starting? *YesNoNot ApplicableAccess SoftwareDo you feel that Access has improved the completion of forms/documents? *YesNoNot applicable - I am a new starterDo you feel that key documents including care plans and risk assessments are more accessible with the Access software? *YesNoNot applicable - I am a new starterDo you feel that Access has improved the supervision experience? *YesNoNot applicable - no supervision performed with AccessDo you feel that Access has supported with locating key information including, home addresses, telephone numbers, etc.? *YesNoDo you feel confident using the Access software? *YesNoIf you have answered 'no' to the above question, please provide details below: *Are you able to identify the key reasons for booking on and off shift? *YesNoAre there any areas that you feel you need extra support or training? *Do you have any suggestions in relation to the Access software? *Thank you for taking the time to complete this questionnaire. We are keen to monitor quality and obtain feedback from our care partners, and the information you have provided will help us improve our service. If there any further comments you would like to make, please comment below:PhoneSubmit
