Yvonne Phelps

Regulatory, Governance & Audit Lead

I am a qualified learning disability nurse who has worked in various roles within the NHS and Welsh Government for over 25 years, having gained extensive knowledge and experience of health and social care from a care management, clinical, commissioning, service delivery and service improvement perspective.

Currently my role is around supporting M&D with governance and improvement; this has included developing a governance framework to assess quality and risk and developing guidance and training around care documentation, this is due to be rolled out shortly. Alongside the governance and improvement work, I provide M&D with advice on clinical and regulatory matters, as well as providing individual clinical support for complex cases. I am passionate about ensuring that people we support are safe, receive good standards of care and are supported to achieve their personal outcomes and believe that this can only be achieved through services that continually strive to improve.

I joined M&D in July 2020, prior to this I worked in Welsh Government for seven years, this was predominately with the Care Inspectorate Wales, where I worked as an Area Inspector, gaining experience in  registration, inspection and enforcement. In 2018 I supported CIW as a project lead for inspection, where I developed a Code of Practice for Inspection, Inspection Framework, Inspection Methodology for Domiciliary Care, as well as being part of a team who developed and delivered training around the new regulatory framework. Alongside my role within CIW, I also worked as a Policy Manager for Mental Health. Prior to working with Welsh Government I have worked as a Continuing Care Manager, Clinical Lead and Clinical Nurse/Nurse Care Manager.