I then stepped up as the deputy manager of that home.
In 2013, the company ventured into domiciliary care, and I became increasingly involved in this, helping people transition into the community, as well as supporting people who were already established within their communities. In 2014, I was asked to become the first manager of the domiciliary arm of the company. During my time as manager, I oversaw significant growth, and I like to think I helped to forge good working relationships with the people we support, their families, their care teams, and the commissioning authorities.
In 2018, I took on the role of a Quality Officer within the organisation. In the role, I report directly to the Head of Service and Operations Director. I visit the services on a weekly rotation supporting the managers and having a direct link to the organisations quality assurance strategy. I support the services in areas of compliance, quality indicators and health and safety guidance.