Jane Jones

Having worked as a Retail Manager in ladies fashion for a number of years, I’d accomplished a lot within my retail career, starting as a Sales Assistant progressing to numerous Management roles. However, despite my achievements in retail I was becoming less fulfilled. I felt like a needed a fresh challenge and was thinking about changing career. I’d thought about pursuing a career in care but wanted to make sure that the company I would join was right for me.

After doing some research, M&D Care Ltd as a prospective employer really stood to me. Their ethos and values of opening doors to positive futures and promoting independent living for young adults with mental health and learning difficulties, really appealed to me. This made up my mind to change career and embark on a journey into care.

The recruitment and induction process was informative and provided me with an excellent understanding of what is expected of a Support Worker: the legislative framework of social care, the activities I would undertake with the people we support, the types of shifts I would be expected to work, as well as the ongoing training I would receive was all covered as part of the induction.

Following the induction, I was able to get fully involved in the role straight away. The care plans are really thorough and I found these so useful in providing me with an insight and background to the person I would be supporting. My Manager is very supportive, I am able to go to her with any questions I may have. This is so important for me being new to care, having someone who is able to listen and to guide me with any queries I may have. My colleagues are also really helpful, and I have been made to feel part of the team. It’s great to be able to tap into their knowledge and know that help is always on hand, while being given the independence to develop within the role.

I am enjoying the variety of what is involved for a Support Worker, I have been lucky to have had expose to both residential and domiciliary care early on in the role. I really enjoy the diversity of the role and the rewards of supporting young adults with mental health and learning difficulties. Supporting people within their own environment and helping them achieve new things and gain independence and confidence is a real privilege. I am excited to see what opportunities will be open to me as I gain the experience and understanding of the sector. I am looking forward to undertaking my QCF level 2 in Health and Social Care and gaining a qualification that is relevant to the role while working.

I’ve surprised myself at how transferable the skills I developed in retail have been to care. I enjoyed my time in retail but working in care is so varied and fulfilling I’m so glad I made the change!